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Service Advisor / Manager Resume Example

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SERVICE ADVISOR / MANAGER
Summary
Passionate and a natural problem solver with the abilities to conceptualize solutions and have the logic, willingness to be better and have good ethics to accomplish any desired tasks. Specialize in work flow optimization as well management of team members with just in time manufacturing knowledge and delivering goods and services significantly earlier than the deadline. The most reliable and responsible person with an enlightened perspective on the life, work, fun, and happiness.  Willing to trade valuable time for printed paper money, checks, and digital currency.
Experience
Service Advisor / Manager 11/2014 to 12/2016 Glendale Infiniti Glendale, CA
  • Controlled and coordinated the entire service experience from client reception to vehicle delivery and followup
  • Provided clients with the highest quality service and best etiquette while fulfilling clients needs and over deliver on all aspects of the service process.
  • Providing accurate price estimates, information and advising while giving clients options to freely let them decide on what is best for their vehicle and pocket book.2015 Infiniti Award of Excellence For outstanding customer service with above 95% positive survey for the entire year.
  • Maintained and managed outside warranty relations with vendors like Carmax, Warranty Solutions, Lo-Jack, Autozone. 
Service Advisor / Manager 11/2014 to 12/2016 Glendale Infiniti Glendale, CA
  • Controlled and coordinated the entire service experience from client reception to vehicle delivery and followup
  • Provided clients with the highest quality service and best etiquette while fulfilling clients needs and over deliver on all aspects of the service process.
  • Providing accurate price estimates, information and advising while giving clients options to freely let them decide on what is best for their vehicle and pocket book.2015 Infiniti Award of Excellence For outstanding customer service with above 95% positive survey for the entire year.
  • Maintained and managed outside warranty relations with vendors like Carmax, Warranty Solutions, Lo-Jack, Autozone. 
Service Driver 04/2012 to 09/2013 Glendale Infiniti Glendale, CA
Managed and Controlled time and delivery routes and maintaining client relations with efficient communication and professional etiquette. 
 
Delivered clients to set locations as well as pick ups
 
Delivered vehicles to clients on site as well as home deliveries
Contracted Science Teacher 02/2011 to 04/2012 Mad Science Los Angeles, CA
Subcontracted with L.A.U.S.D. to teach Kindergarten to sixth graders science which included all hands on projects such as building rockets, chemical experiments
 
Managed and Provided students with proper equipment and the safety training.
 
Had a lot of fun! 
 
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Education and Training
Bachelors of Science: Industrial Technology Manufacturing/ Productions Option 2007 California State University of Los Angeles Industrial Technology Manufacturing/ Productions Option Curriculum Highlights: Industrial Safety standards that utilizes OSHA rules and regulations, Production and operations management, Process Design and improvement, automated manufacturing systems, Tool and process design that correlates tolerance and geometric dimensioning in accordance to ISO 9000 guidelines and ISO 90001 Standards Computer software: Solid Works, MasterCam9, Arena Simulation, Adobe Photo-shop CS2 Computer Hardware: Installation/removal/maintenance.
Industrial Technology Manufacturing/ Productions Option 2007 California State University of Los Angeles
Interests
God, Health, Family, Friends, Education, America, Cars, Girls, Fishing.
Languages
English,
Vietnamese,
Understanding and speaking basic Spanish 
Activities and Honors
National Association of Industrial Technology Student chapter President; Main duties included organizing meetings, communicating with multiple sponsors and ventures and as a result helped fund-raised over $2,000 for the Technology Department of C.S.U.L.A. 
 
C.S.U.L.A Deans List 2007 with Straight A's in Engineering, Mathematics, Philosophy, Accounting, and Art.  
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California State University of Northridge [CSUN] Volunteering as a Vex Robotics Referee in the Southern California regional robotics competition in held 2007.Main duties were to observe and make sure all competitors followed strict rules and guidelines of the competition.The proceeds were donated to the National Association for Industrial Technology Student chapter.Manufacturing Council Skills Standards [MCSS] Participate in various aptitude exams along with other class members in 2007 for an education survey.Proceeds of each exam were donated to the school.
 
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Skills
Computer skils [60 Words Per Minute] Highly Proficient in Word Processing Expertise in Microsoft Office: Excel, PowerPoint, and Word. Affluent with DDS Solid-Works: V. 2005, 2006, 2007 Proficient Skills with Adobe Photo-shop, Rockwell Arena Process Simulation Program Computer Fabrication. 
 
Familiarity of Manual Machining: Lathe, Mills, Basic CNC, FDM, Adobe, Photo-shop, Automotive, Computer Hardware, CNC, , DDS, ISO, ISO 9000/90001, Lathe, Machining, MasterCam9, Operations management, Process Design and improvement, quality control, Safety, Simulation, Solid Works, FCAW and MIG welding
Additional Information
  • Campus Community Activities National Association of Industrial Technology Student chapter President; Main duties included organizing meetings, communicating with multiple sponsors and ventures and as a result helped fund-raised over $2,000 for the Technology Department of C.S.U.L.A.
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Resume Overview

Companies Worked For:

  • Glendale Infiniti
  • Mad Science

School Attended

  • California State University of Los Angeles

Job Titles Held:

  • Service Advisor / Manager
  • Service Driver
  • Contracted Science Teacher

Degrees

  • Bachelors of Science : Industrial Technology Manufacturing/ Productions Option 2007
    Industrial Technology Manufacturing/ Productions Option 2007

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