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service advisor engineer resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Poised individual with well-developed skills, which include management and technical skills resulting from career spanning 2 years working as Service Advisor for KUN BMW GROUP company. Decisive multi-tasker with drive to take on new opportunities with great organization.

Currently pursuing Master's Education in Engineering Management in Western Michigan University.

Skills
  • AUTOCAD,MATLAB, Additive Manufacturing ,CATIA,AURDINO
  • MS-OFFICE,DMS
  • Leadership, Management, Excellent Communication,Data Processing
  • Attention to Detail & technical attention, POS Systems and Ordering Platforms
  • Creative Problem Solving
  • Multitasking and Prioritization, CRM Software
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented, Product Training
Education and Training
Western Michigan University Kalamazoo, MI, Expected in 04/2024 Master of Science : Engineering Management - GPA :
Jawaharlal Nehru Technological University Hyderabad, Expected in 10/2020 Bachelor of Technology : Mechanical Engineering - GPA :
State Board of Technical Education Mahabubnagar,IND, Expected in 05/2017 Engineering Diploma : Automobile Engineering - GPA :
Experience
BMW GROUP, KUN EXCLUSIVE - Service Advisor/ Engineer
City, STATE, 11/2020 - 07/2022
  • Ability to work in fast paced environments with efficient management of technical staff and creative approach for tasks.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior & technical team members and managed employee relationships.
Mahesh Fatsa & Oil Limited - Internship Student
City, STATE, 06/2019 - 07/2019
  • Worked with engineering to execute new projects and process improvement activities.
  • Utilized precision measuring and testing instruments to locate problem source.
  • Completed preventive maintenance on motors, conveyor systems, production and utility machines, following diagrams, manufacturer's instructions and engineering specifications.
Hero MotoCorp-Dealer - Internship Student
City, STATE, 06/2018 - 08/2018
  • Worked with teams to support goals and build experience.
  • Evaluated safety simulations using sound materials expertise, modeling skills and advanced testing procedures.
  • Developed market-specific requirements based on differing regulations, cultures and environments.
Hyundai Motors-Dealer - Apprenticeship Trainee
City, STATE, 11/2016 - 04/2017
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Shadowed craft experts and supervisors to learn wide range of simple and complex techniques.
  • Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
  • Tested engine, safety and combustion control standards to comply with state vehicle requirements.
Accomplishments
  • COURSE-BASED PROJECTS
  • MAJOR PROJECT – 2019-2020
  • Design and Fabrication of Pick & Place Robotic Arm
  • A miniature prototype model of a voice controlled industrial pick & place robotic arm made to meet accuracy in movement more precisely with respective of load & fragile material handling
  • MINI PROJECT – 2019
  • Manufacturing through 3D printing
  • The piston connecting rod assembly is 3D printed with aluminum alloy material
  • The efficiency, work & properties of the content is extracted maximum than commercial ones with same standard design
  • DIPLOMA PROJECT – 2016-17
  • Advance Safety Enhance Switch
  • Advance safety futures including anti-theft, compiling features on detection of driver’s absence, seat belt tension respective of seater’s weight, warning & pilot drive systems enhanced to extend
  • All with the access of one switch to enhance safety.
Achievements
  • TECHNICAL ACHIEVEMTS , Awarded prize for assembly & disassembly of Maruthi 800 Engine in 48 seconds conducted by Mechanical Dept. during National Level Techno-cultural Fest, BOREALIS 2018.
Activities and Honors
  • Member, SAE India, Student Chapter.
  • Member, Indian Institute of Plant Engineers, Student Chapter
  • Member, Student Activity Committee, SAC.

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Resume Overview

School Attended

  • Western Michigan University
  • Jawaharlal Nehru Technological University
  • State Board of Technical Education

Job Titles Held:

  • Service Advisor/ Engineer
  • Internship Student
  • Internship Student
  • Apprenticeship Trainee

Degrees

  • Master of Science
  • Bachelor of Technology
  • Engineering Diploma

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