Service Advisor resume example

May 2013: Hired as Automotive Detailer

• Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
• Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
• Shined vehicle windows and windshields to remove water spots.
• Vacuumed interiors of vehicles to remove dirt and debris.

October 2015: Promoted to Oil Technician (Senior Supervisor)

• Suggested additional services to customers in order to meet up sell goals.
• Greeted customers and answered questions about oil changes and other services.
• Kept shop areas neat, clean and free of safety hazards.
• Communicated issues to leaders and helped develop solutions.
• Maintained fleet vehicles in good working order with preventive and corrective maintenance expertise.
• Supervised and mentored team members and facilitated daily operations to drive business growth.
• Oversaw inventory, equipment maintenance and bay cleaning.
• Performed basic machine set up.
• Informed supervisors when machines required major scheduled service or immediate repair.
• Loading and unloading of parts and supplies with front end loader.
• Responded to all customer inquiries thoroughly and professionally.
• Accurately completed service reports and warranty forms.

May 2019: Promoted to current position of Service Advisor

• Suggested add-on services that would be helpful to customers and improve bottom line.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Monitored cash drawer.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Maintained up-to-date knowledge of product and service changes.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.