service advisor resume example with 8 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Personable customer service professional offering over 7 years of experience in not only resolving account issues but service concerns as well for automotive customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

  • Records oversight
  • Reporting and documentation
  • Complaint resolution
  • Money handling abilities
  • Calibrating systems
  • Service scheduling
  • Machine servicing
  • Basic computer skills
  • Works well independently
  • Strong mechanical skills
  • Power and hand tools
  • Supervisory experience
  • Team collaboration
  • Resourcefulness
Work History
Service Advisor, 05/2013 - Current
Avondale Toyota Avondale, AZ,

May 2013: Hired as Automotive Detailer

  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
  • Shined vehicle windows and windshields to remove water spots.
  • Vacuumed interiors of vehicles to remove dirt and debris.

October 2015: Promoted to Oil Technician (Senior Supervisor)

  • Suggested additional services to customers in order to meet up sell goals.
  • Greeted customers and answered questions about oil changes and other services.
  • Kept shop areas neat, clean and free of safety hazards.
  • Communicated issues to leaders and helped develop solutions.
  • Maintained fleet vehicles in good working order with preventive and corrective maintenance expertise.
  • Supervised and mentored team members and facilitated daily operations to drive business growth.
  • Oversaw inventory, equipment maintenance and bay cleaning.
  • Performed basic machine set up.
  • Informed supervisors when machines required major scheduled service or immediate repair.
  • Loading and unloading of parts and supplies with front end loader.
  • Responded to all customer inquiries thoroughly and professionally.
  • Accurately completed service reports and warranty forms.

May 2019: Promoted to current position of Service Advisor

  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Monitored cash drawer.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
High School Diploma: , Expected in 05/2013
Poplar Bluff High School - Poplar Bluff, MO
Status -
Associate of Arts: Business Administration, Expected in
Three Rivers Community College - Poplar Bluff, MO
Status -

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Resume Overview

School Attended

  • Poplar Bluff High School
  • Three Rivers Community College

Job Titles Held:

  • Service Advisor


  • High School Diploma
  • Associate of Arts

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