Accomplished and Energetic Service Advisor with a solid history of achievement in Automotive Industry. Motivated leader with strong organizational, prioritization and multitasking abilities. Areas of expertise include but not limited to Domestic and Imports, Management and Customer Service.
Freedom ChevroletSan Antonio, TXService Advisor
Current Greet Customers, prepare repair orders by describing symptoms, problems and causes discovered, explain estimates and expected return of vehicle: obtain customer approval of estimates.
December 2015 Confer with customers by telephone or in person to provide information about services, take and enter repair orders and obtain details of customer concerns.
Greeted Customers in a timely fashion, while quickly determining their needs.
Oversee the operations of the complete service department Responsible for hiring/firing of technicians Perform diagnostics on Vehicles Order Parts.
Dick Poe ToyotaEl Paso, TXService Advisor
January 2008 Welcome the customers into the Service Department and inquire about the troubles they are facing with their Vehicle Examine the vehicle and acquire important details about its performance, mileage, repair work done previously and date of purchase Estimate the total cost of repairs and inform the Customer for approval.
Shamely GMCEl Paso, TXService Advisor
February 2004 Responsible to guide the Customers on maintaining their vehicles and ensuring efficient performance of the vehicles Identify the reasons for malfunctioning of the vehicle and assign technician to perform the repair work Advise the customers on using the vehicle appropriately and ensuring regular servicing and maintenance to the engines Oversee the work of technicians and provide them assistance for complex repair work Deal and advise Customer for purchase.