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Service Advisor Resume Example

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SERVICE ADVISOR
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in tire, landscape, horticulture, and RV industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in product knowledge and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during the last 15 years in the sales and service industries.

Work History
Service Advisor,10/2018 - 01/2021Explore USA RV Super Center, Seguin, TX
  • Prospected 35 potential customers per week and maintained solid 80% conversion rate.
  • Visited with customer on site to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Collaborated with manufacturers and warranty departments and company customers to set up optimal delivery schedules.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with 40+ customers On a monthly basis.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Built client list and strengthened customer relationships through consistent communication via phone and internet.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
Account Service Representative,02/2017 - 09/2018Benchmark Landscapes, LLC., San Antonio, TX
  • Balanced up to 30 multifamily and commercial property accounts simultaneously, maintaining regular contact and professional relationships with each on a weekly basis.
  • Researched options and recommended services to address clients' needs.
  • Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
  • Advocated for client needs within the company to improve experience and increase customer retention.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
Senior Assistant Manager,06/2006 - 01/2017Discount Tire Company, San Antonio, TX
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interviewed, hired and trained 5 staff associates and equipped to comply with company policies and procedures.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Responded to customer concerns, working with manager to raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Education
GED
New Braunfels High School -New Braunfels, TX
No Degree
St Phillips College -San Antonio, TX
Skills
  • Order management
  • Sales processes
  • Product and Service Sales
  • Goals and Performance
  • Strategic Planning
  • Vendor management
  • Direct sales
  • Operations
  • Territory Management
  • Solution selling
  • Coaching and mentoring
  • Trained in consumer marketing
  • Time management
  • Positive and upbeat
  • Sales Reporting
  • Relationship building
  • Sales expertise
  • Accomplished manager
  • Staff Management
  • Team Building
  • Budgeting
  • Sales Goals
  • Store presentation
  • Sales forecasting
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Resume Overview

Companies Worked For:

  • Explore USA RV Super Center
  • Benchmark Landscapes, LLC.
  • Discount Tire Company

School Attended

  • New Braunfels High School
  • St Phillips College

Job Titles Held:

  • Service Advisor
  • Account Service Representative
  • Senior Assistant Manager

Degrees

  • GED
    No Degree

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