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server trainer shift leader resume example with 2+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) XXX-1000, resumesample@example.com
Summary

I am an enterprising Leasing Specialist with proven skills in cost-effective property operations, maintaining high occupancy rates, and increasing revenues. I collaborate with tenants, owners, and service providers to consistently meet property management requirements.

Skills
  • Up-selling
  • Product displays
  • Handling credit transactions
  • Speedy and efficient
  • POS system operation
  • Calm under pressure
  • Multitasking
  • Active listener
  • Problem solver
  • Meeting Planning
  • Engaging personality
  • Cash deposit preparation
  • Technologically savvy
  • Microsoft
  • Quality of life improvements
  • Record keeping
  • Sales and marketing aptitude
  • Property tours
  • Fair housing mandates
  • Sales and marketing
Experience
12/2020 to 07/2021 Leasing Specialist Amherst Holdings Llc | Louisville, KY,
  • Provided management services for a 225 unit / 558 bed downtown focus property that was in compliance with the standards of the national property management company
  • Utilized property management software programs such as Onesite, Realpage, OnSite Management, Knock, HappyInspector, LEAP, Modern Message, SimpleBills and other programs such as SOCi, Canva, Sharepoint, and Office 365
  • Assisted with increasing current occupancy by 14% and prelease occupancy by 35% over a 4-month period while working under Covid-19 leasing obstacles
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies and increase retention
  • Promoted the property to businesses in the local area through distribution of marketing materials, phone calls and email messages
  • Coordinated resident and prospect events from proposal to execution in order to improve community engagement and brand reputation
  • Assisted prospects with leasing process including providing tours, application and leasing guidance, and adhering to follow up procedures through phone call, email and text
  • Specialized in overcoming prospect objections by addressing concerns and highlighting features to capture interest
  • Maintained calm and empathetic demeanor with residents in sensitive situations while offering resolution based communication
  • Protected confidential information of residents with careful documentation to ensure accurate records for internal and regulatory audits
  • Improved quality of life for residents by directing repairs and managing ongoing facility maintenance
  • Communicated with vendors regarding orders, deliveries and invoices
08/2020 to 12/2020 Night Shift Manager Mcdonald's Uk | Greenwich, CT,
  • Upheld top level standards for all platforms of a nationally #1 rated coffee shop chain
  • Helped store achieve top 3rd percentile in performance across company portfolio
  • Managed 5-8 team members, including scheduling, training and conflict resolution
  • Greeted over 200 customers daily providing the highest standards of conduct and service to support company reputation
  • Managed till balancing, deposit bags, guarda books, temp logs, DCR logs, payment processing and safe counting/balancing.
  • Memorized official and off-menu preparations to serve all customer beverage desires
  • Cultivated creative and appealing latte art techniques and instructed coworkers in method
  • Maintained sanitation standards of all work areas, utensils and equipment
  • Maintained calm demeanor during high-volume periods and special events
  • Performed minor maintenance and repairs on espresso equipment and handled troubleshooting tasks to keep coffee machines operational
  • Resolved customer disputes with tact and professionalism
  • Checked temperatures of freezers, refrigerators and heating equipment on 5-hour basis
03/2019 to 07/2020 Sports and Leisure Ambassador Midland Country Club | City, STATE,
  • Provided club services to members of an elite Black Diamond Country Club of West Texas
  • Ensured club guidelines and team performance were upheld to club standards
  • Delegated tasks to employees and monitored activities and task completion
  • Assessed club operations for performance improvement and efficiency
  • Provided valuable feedback to management for employee performance reviews to help identify areas of improvement and establish individualized training plans
  • Maintained and serviced equipment to ensure peak level performance
  • Oversaw professional staging of golfing equipment including golf clubs, golf carts, golfing utensils, and beverage areas.
Education and Training
Expected in 05/2020 High School Diploma | Midland Classical Academy, Midland, Texas, GPA:

Midland Classical Academy is an elite classical high school focused on AP honors education and encouraged "outside the box" mentality

Expected in 12/2020 High School Diploma | Orion High School, Midland, GPA:
Certifications
  • ServSafe Certification
  • TABC Certification
  • Barista Trainer Certification
  • Office 365 Certification

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Resume Overview

School Attended

  • Midland Classical Academy
  • Orion High School

Job Titles Held:

  • Leasing Specialist
  • Night Shift Manager
  • Sports and Leisure Ambassador

Degrees

  • High School Diploma
  • High School Diploma

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