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Server Trainer Resume Example

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EV
SERVER TRAINER
Summary

Hardworking Server skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field, with 3 years of experience.

Goal-focused busser lead well-versed in restaurant settings. Driven to go about and beyond to satisfy customers, improve operations and support team members. Maximize table turnover to take advantage of every sales opportunity without sacrificing service.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Effective customer upselling
  • Server management
  • Conflict and dispute resolution
  • Service prioritization
  • Food inspection
  • Relationship management
  • Food safety understanding
  • Quality control
  • Special dietary requirements
  • Sanitation and hygiene
  • Policies and procedures
  • Certified food handler
  • Planning and Coordination
  • Customer Service
  • Providing customer support
  • Client-focused service
  • Customer support needs assessment
  • Educating customers
Experience
11/2018 - CurrentServer TrainerTutto Fresco | Port Saint Lucie, Florida
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Watched new staff for concerns such as drug use and card skimming.
01/2019 - 01/2020Prep CookTutto Fresco | Port Saint Lucie, Florida
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Made all meals in accordance with company standards and requirements.
  • Kept stations stocked and ready for use to maximize productivity.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Executed proper techniques when preparing menu item ingredients.
  • Rotated stock items and ingredients to maintain efficiency and freshness.
  • Organized and labeled stock of ingredients, keeping at appropriate temperatures.
  • Offered support to other stations in high-volume shifts or as needed.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Verified food was cooked properly by regulating temperature of ovens, broilers, grills and roasters.
03/2019 - 10/2019Technical Support RepresentativeIVox Solutions LLC | Port Saint Lucie, Florida
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Supported oldest customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
  • Assisted in technical support process refinement to improve customer service and support.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Maintained calm, professional demeanor when faced with high demand, high volume workloads.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Supported customers with online billing, access and account issues.
11/2018 - 03/2019Lead BusserTutto Fresco | Port Saint Lucie, Florida
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Greeted newly seated guests quickly and efficiently.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
Education and Training
05/2017High School Diploma
Treasure Coast High School | Port Saint Lucie, FL
  • National Honor's Society Member & Spanish Honor‘s Society
  • Presidential Award Recipiente
  • French & Spanish club Member
  • Honor Roll 2015/2016 & 2016/2017
Expected in 01/2022Associate of Arts: Internacional Relations
Palm Beach State College | Lake Worth, FL
Associate of Arts
Indian River State College | Ft. Pierce, FL
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Resume Overview

Companies Worked For:

  • Tutto Fresco
  • IVox Solutions LLC

School Attended

  • Treasure Coast High School
  • Palm Beach State College
  • Indian River State College

Job Titles Held:

  • Server Trainer
  • Prep Cook
  • Technical Support Representative
  • Lead Busser

Degrees

  • 05/2017 High School Diploma
    Expected in 01/2022 Associate of Arts : Internacional Relations
    Associate of Arts

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