Desktop Support II Network Technician PC/ LAN Specialist
IT professional with 15 years of exposure to supporting end-users, utilizing my analytical and expert level technical skills, in IT infrastructure, and network operations. Customer service oriented, self-starter, hands-on experience with demonstrated ability to work independently and cooperatively as a team member to meet project timelines.
Windows 2000 Pro/NT 4.0
Windows 7 64bit/XP 32bit
MS Exchange 2003
Windows Server 2008
DNS / WINS / DHCP
HP Rack Mounted Servers
LAN / WAN / Star / Ring
Vista, MS Office, Ghost
XHTML and PHP
Certifications and Training
Cisco CCNA 640-801 ,2008
CompTIA Network+ ID# COMP001004942462 , 2006
Managing and Maintaining a Microsoft Windows Server 2003 environment, 2005
Implementing and Supporting Microsoft Windows XP Professional, 2005
Implementing and Administering Microsoft Windows 2000 Directory Services, 2004
Implementing and Administering Windows 2000 Professional and Server, 2002
Company NameCity, StateServer Support Representative
Provide technical support to customers for root servers, VPSs, and cloud servers over the phone and email.
Troubleshoot and advised customers on resolving technical issues.
Setup and configure VMs in Microsoft Hyper-V.
Handle a call volume of over 300 inbound calls a month for department quota.
Assist customers in installing and configuring mail server in Plesk.
Assist with configuring Horde webmail as well as modifying php.ini file to allow connections for php script modules.
Troubleshoot remotely customers Windows server 2008 through RDP.
Created user accounts for customer and added users to the Remote Desktop Group so they could have additional users connecting to server to run accounting software.
Troubleshoot customers website that was offline and verified from a Linux console the A record, and NS record to provide support for them to diagnose the issue.
Configured A record, MX records, DNS records for customer in the 1&1 control panel so that their website would resolve to their ip address 717-744-8189.
Company NameCity, StatePC/LAN Technician
Took charge of a project that involved over 95 Risk Managers across the nation for the UHS Insurance department that was not able to print Patient Claim Request forms (PCRs).
Developed scripts that edited the Windows Registry to change Internet Explorer and the .Net framework settings so that the Stars web based program could print PCR forms.
This solution reduced the number of RMs having issues down to 5 which saved UHS thousands of dollars in having to pay a CS Stars support technician to resolve an issue that was not covered under the service agreement.
Administered Active@KillDisk configuration to setup a utility to erase hard disk drives for official guidelines regarding department disposal for magnetic data.
Created scripts to run KillDisk and erase the drives per US Department of Defense specifications.
Administer user accounts in Active Directory for company wide security policy.
Design and build Ghost images for rapid deployment of desktops and laptops.
Performed routine maintenance and upgrades in the data center to terminate Ethernet cable, and run fiber optic cable.
Built server racks installed KVMoIP switches; and setup PDUs.
Configure and maintain applications specific to each department such as AS/400, STARS, and Rumba.
Company NameCity, StatePC/Systems Specialist, PC/ LAN Technician
Key Achievements: Implemented the installation configuration, and maintenance of Cybrarian software for library specifications that utilized Client/Server- customized Cybrarian software for eighteen libraries for patrons to use the libraries public accessible computers, setup kiosk for patron sign up, and configured public computers to use print management for secure access to printing resources to minimize paper and toner waste.
Led team of two for a library migration from Windows NT 4.0 to Windows XP Built Symantec Ghost Images defined by IT manager pertaining to requirements for a Circulation Workstation, Public Accessible Workstation, and Online Patron Access Computer.
Responsible for the system operation of LANs, in updating and monitoring clients, and servers from Symantec Antivirus Corporate Edition console.
Administer Active Directory Group Policies, User accounts, email accounts, and organizational units (OUs).
Company NameCity, StatePC Support/ Network Technician, Help Desk Operator
Installed and configured hardware and software for Windows 95, 98, and NT PCs.
Imaged PCs using Symantec Ghost 2.1.5 and Power Quest 2.0.
Troubleshoot for 700 node PC environments.
Configured and maintained hardware devices, and HP LaserJet printers.
Backup and restore system data utilizing ArcServ.
Print reports for distribution to hospital departments.
Central Pennsylvania CollegeCity, StateB.S: Information TechnologyInformation Technology
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Central Pennsylvania College
Computer Learning Center
Job Titles Held:
Server Support Representative
PC/Systems Specialist, PC/ LAN Technician
PC Support/ Network Technician, Help Desk Operator
B.S : Information Technology Bachelor's Degree Associates : Specialized Technology/CEST
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