Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Caring Server Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.

Cheerful offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. outstanding coordination and memorization skills.

Ambitious server with 10+ years of experience boosting any type of sales and offering personalized attention to guests. Practiced at promoting seasonal and high-priced items by explaining flavor.

Experienced office assistant with over 5+ years of experience in most industries. Excellent reputation for resolving problems and improving customer satisfaction.

  • Conflict and Complaint Resolution
  • Customer Service and Rapport
  • Customer Relationship Management
  • Special Requests and Substitutions
  • Billing and Payment Processing
  • Maintaining Clean Work Areas
  • Food and Beverage Service
  • Bathroom Servicing
  • Age Verification
  • Dining Room Cleaning and Upkeep
  • Able to Lift 30 Pounds
  • Specials Promotion and Upselling
  • Developing Rapport with Guests
  • Customer Needs Assessments
  • Menu Memorization and Presentation
  • Cool Under Pressure
  • Order Accuracy and Delivery
  • Warm and Friendly
  • High-Volume Dining
  • Team Player
  • Operational Efficiency
  • Preparing Guest Salads
  • Guest Satisfaction
  • Restaurant Operation
  • Plates Presentation
  • Staff Meetings
  • Hospitality Management
  • Safe Work Practices
  • Credit Card Transaction Processing
  • Customer Preferences
  • Customer Loyalty
  • Performance Strategies
  • Shipment Preparation
  • Safe Handling Standards
  • Accounts Payable and Accounts Receivable
  • Guest Relations
  • Financial Transactions
  • Table Monitoring and Turnover
  • Servsafe Certified
  • Social Media Platforms
  • Process Monitoring
  • Tableside Service
Work History
08/2018 to Current
Server Shift Leader Senior Lifestyle Corporation Irving, TX,
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
05/2016 to 01/2018
Office Assistant Wsp Troy, NY,
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Executed record filing system to improve document organization and management.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Drafted common document templates for use by executives and employees.
  • Maintained staff directory and company policy handbook for human resources department.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Created detailed expense reports and requests for capital expenditures.
01/2014 to 06/2015
Leasing Assistant Midwest Health Norfolk, NE,
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Distributed and followed up on tenant renewal notices.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Expected in 06/2003
College Diploma: Business Administration
Sullivan University - Louisville, KY
Expected in 06/1993
Yes: General Business
Russell County High School - Russell Springs, KY

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    School Attended

    • Sullivan University
    • Russell County High School

    Job Titles Held:

    • Server Shift Leader
    • Office Assistant
    • Leasing Assistant


    • College Diploma
    • Yes

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