Server Shift Leader resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Flexible server shift leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike. Versatile server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Caring shift leader known for providing exceptional staff morale and exemplary customer service. Always ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners. Motivated server with engaging personality and flexible approach. Always upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented with experience in the service industry. Excellent interpersonal communication skills with the focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dispensary technician position. Ready to help team achieve company goals.

  • Bill computation
  • Upselling techniques
  • Accurate money handling
  • Marketing initiatives
  • Food safety
  • Customer relationship management
  • Dining room management
  • Compliance standards
  • To-go order preparation
  • Item promotion
  • Guest relations
  • High-volume dining
  • Tableside Service
  • Cash handling
  • Food and beverage pairings
  • Guest relations management
Work History
Server Shift Leader, 04/2018 - Current
Baumhowers Victory Grill Daphne, AL,
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Managed food resources, memorized orders and coordinated customer service.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic seafood restaurant while maintaining calm, professional demeanor.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Oversaw daily operations of service team, delegated tasks and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Managed scheduling for 8 server, maintaining adequate staffing levels while accounting for personal employee needs
Bartender, 06/2016 - 11/2017
West Virginia State Parks Huttonsville, WV,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Served high customer volumes during special events, nights and weekends.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Trained 2 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
Lead Hostess, 06/2013 - 11/2017
Peninsula Golf And Country Club City, STATE,
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Used cash registers and credit card machines to cash out customers.
  • Planned and executed 150-guest parties by organizing menus, spaces and special requests
No Degree: Health Behavior Science, Expected in 06/2019
University of Delaware - Newark, DE
High School Diploma: , Expected in 06/2013
Sussex Central High School - Georgetown, DE

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Resume Overview

School Attended

  • University of Delaware
  • Sussex Central High School

Job Titles Held:

  • Server Shift Leader
  • Bartender
  • Lead Hostess


  • No Degree
  • High School Diploma

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