Server Shift Leader Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • Charting and clinical documentation
  • Multi-line phone operations
  • Prioritizing patients
  • Inventory management
  • Patient scheduling
  • Communications
  • Customer service
  • MS Office
  • Business operations
  • Insurance billing
  • Administrative support
  • Organization
Server Shift Leader, 02/2020 to 04/2020
Senior Lifestyle CorporationRantoul, IL,
  • Provided exceptional service to numerous customers per day at Logan's Roadhouse establishment.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Upsold customers and optimized table-turns to outperform average sales by 15%.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Managed 12-15 servers and staff members to effectively foster team-oriented environment.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
Administrative Assistant to the President, 03/2007 to 06/2012
Maynard EquipmentCity, STATE,
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Attended meetings and took meticulous notes to disseminate to all participants.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Created professional memoranda, letters and email copy for owner of Maynard Equipment, meeting expected deadlines for distribution.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Tracked expenses and documented records using Quickbooks to improve financial flow.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Answered numerous daily phone calls on multi-line phone system and transferred calls to appropriate department heads.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for records, agendas and reports.
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Medical Office Administrator/MRI Technician Assistant, 05/2000 to 03/2005
Bioimaging Open MRICity, STATE,
  • Coordinated communications between patients, physicians and hospital personnel.
  • Maintained current knowledge of health records system and trained all new employees on correct usage.
  • Provided exceptional patient experience through friendly and compassionate communications.
  • Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume medical practice.
  • Organized and managed medical supply inventory to foster continuous availability of required items.
  • Worked with insurance company representatives to verify benefits and obtain balances owed.
  • Conducted insurance verification and pre-authorization, coded MRI procedures and managed patient charts.
  • Communicated with patients regarding payments on outstanding accounts.
  • Oversaw office inventory and timely reordering of supplies.
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Collected information, verified insurance and collected co-payments for average of 20-25 patients each day.
  • Organized patient files and streamlined operations to improve efficiency.
  • Managed office inventory and completed new purchases in a timely manner.
Education and Training
: Science And Healthcare Management, Expected in
Calhoun Community College - Huntsville, Al,

Well-organized Medical Office Administrative Assistant with demonstrated knowledge of healthcare procedures and administrative operations in fast-paced environments. Experienced with insurance forms, charts and other business correspondence. Detailed understanding of complex office and DBMS systems for maintaining secure patient information. Resourceful Medical Office Administrative Assistant adept at keeping office operations smooth and efficient. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Brings background in medical office settings over several years to handle patient needs. Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts. Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology. Administrative Assistant experienced at registering patients, scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and accurately. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

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Resume Overview

School Attended
  • Calhoun Community College
Job Titles Held:
  • Server Shift Leader
  • Administrative Assistant to the President
  • Medical Office Administrator/MRI Technician Assistant
  • Some College (No Degree)

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