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Server Shift Leader Resume Example

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SERVER SHIFT LEADER
Summary

Hardworking and reliable with strong ability in customer servive. Highly organized, proactive and punctual with team-oriented mentality. Friendly with strong understanding of hospitality and food and beverage industries. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Experienced individual offering enthusiasm, dedication and exceptional work ethic. Trained in fine dining table and wine service with in-depth knowledge of various cuisine. Highly versatile and adaptable to fast-paced, changing restaurant environments with discerning customers and high standards.

Skills
  • Decision-making
  • Basic math
  • Active listening
  • Teambuilding
  • Planning
  • Leadership
  • Troubleshooting
  • Work ethic
  • Communication
  • Problem resolution
  • Conflict resolution
  • Computer skills
  • Flexible
Experience
Server Shift Leader|Company Name - City, State|08/2020 - Current
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Calculated charges, issued table checks and collected payments from customers.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Upsold customers and optimized table-turns to outperform average sales by 40%.
Assistant Store Manager|Company Name - City, State|07/2019 - 07/2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Assistant Manager|Company Name - City, State|03/2018 - 07/2019
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
Cashier Team Lead|Company Name - City, State|01/2017 - 02/2018
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Built and maintained productive relationships with employees.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Education and Training
Moore High School|City|10/2018High School Diploma
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Resume Overview

School Attended

  • Moore High School

Job Titles Held:

  • Server Shift Leader
  • Assistant Store Manager
  • Assistant Manager
  • Cashier Team Lead

Degrees

  • High School Diploma

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