server shift leader resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Resourceful and detail-oriented worker with extensive experience in food and service industries. I'm a quick learner, hard and dependable worker. I've been with my current employer for almost a decade. A lot of our customers call me smiley! Love what I do in customer service, and the positive impact our customers have on me. I can offer quick, efficient, and friendly service. It would be great to become a part of your team.

Knowledgeable about safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in all situations.

Resourceful and detail-oriented worker with extensive experience in food and service industries. Fantastic multitasker with establishment management and employee supervision. Dedicated and innovative leader ready to enhance in any establishment and maximize sales.

Server with talent for communication and menu options. Strong knowledge of customer service,taking and serving food and drink orders, and closing cash register at both shift change and end of the day. Communicative and team-oriented with proficiency in POS. Proven history of meeting team, individual and management objectives.

Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Strong relationship builder works well with any atmosphere.

Highly organized, proactive and punctual with team-oriented mentality. Server with demonstrated command of customer service. Eager to learn new skills and advance knowledge with hands-on experience. Reputation for positive attitude, determined work ethic and sound judgment. Adaptable to anticipate issues and proactively solve problems.

Talented server and team leader offering eleven years of success in restaurant environments.

  • Opening and closing procedures
  • Serving expertise
  • Food safety understanding
  • Customer service
  • Team management
  • Organization
  • Team building
  • Security systems
  • Supervision
  • Business operations
  • Problem resolution
08/2010 to Current
Server Shift Leader Bd (Becton, Dickinson And Company) Tulsa, OK,
  • Supervised team of four to ten employees in restaurant establishment, maintaining positive and productive atmosphere to enhance employee experience.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Handled over $2,000 worth of cash and card transactions daily with accuracy and efficiency.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
03/2009 to 12/2009
Cashier Carlie C's Iga Erwin, TN,
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Worked closely with front-end staff to assist customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
03/2008 to 09/2009
Server Oakview At Home Thousand Oaks, CA,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Prepared salads and appetizers to back up kitchen staff.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Promoted desserts, appetizers and specialty drinks.
  • Served average of 100 patrons daily at fast paised restaurant with exceptional service.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Partnered with team members to efficiently serve food and beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Processed customers' payments and provided receipts.
  • Rearranged tables and chairs, located or rolled extra silverware and catering items to prepare for large groups.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Prepared and served cold, hot and alcoholic beverages to guests.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Designed custom private function and banquet packages to accommodate groups of up to fourty people including business dinners, sales presentations, club meetings, weddings and charity events.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Greeted newly seated guests quickly and efficiently.
  • Operated POS terminals to input orders, split bills and calculate totals.
Education and Training
Expected in 05/2008 to to
Waterford Mott High School - Waterford, MI

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Resume Overview

School Attended

  • Waterford Mott High School

Job Titles Held:

  • Server Shift Leader
  • Cashier
  • Server


  • GED

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