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Server Shift Leader Resume Example

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SERVER SHIFT LEADER
Professional Summary

Focused and reliable food server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for efficient work. Experienced Server offering 5 years and solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Dedicated server key holder well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Service-oriented key holder with 2 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision. Cheerful food server offering 5 years of experience in fast-paced diner and short-order restaurant settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.

Skills
  • Upselling techniques
  • Wine service
  • Food and beverage pairings
  • High-volume dining
  • Menu presentation
  • Guest relations management
  • Daily specials memorization
  • Dining area maintenance
  • Order accuracy
  • Compliance standards
  • Tableside Service
  • Cash handling
  • Item promotion
  • Guest relations
  • Food station setup
Work History
09/2019 to 11/2020Server Shift LeaderCompany Name | City, State
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared specialty desserts for customers including baked cookies and milk shakes
  • Managed food resources, memorized orders and coordinated service in 7 + table restaurant.
  • Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
09/2018 to 08/2019ServerCompany Name | City, State
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Served needs of more than 20 customers in busy fast pace environment
  • Greeted and maintained relationships with regular customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Prepared beverages and filled food orders for customers.
08/2015 to 06/2016CashierCompany Name | City, State
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
Education
Expected in 09/2022High School DiplomaSeminole Ridge Community High School, City, State
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Resume Overview

School Attended

  • Seminole Ridge Community High School

Job Titles Held:

  • Server Shift Leader
  • Server
  • Cashier

Degrees

  • Expected in 09/2022 High School Diploma

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