LiveCareer-Resume

server shift leader resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Friendly server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Goal-focused Restaurant Server with 9 years of experience worClaire in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers and improve operations. Dedicated to maximizing table turnover to take advantage of sales opportunities without sacrificing service. Seasoned Server Shift Leader displays expert knowledge in serving, customer service and shift operation. Consistently adheres to food quality, appearance and presentation requirements. Demonstrates good listening skills and excellent follow-through on task management and teamwork.

Skills
  • Team Leadership
  • Customer Service
  • Teamwork and Collaboration
  • Station Preparation
Education and Training
Sr Butler High Huntsville, AL, Expected in 2019 High School Diploma : - GPA :
Experience
Monarch Casino Black Hawk - Server Shift Leader
Black Hawk, CO, 01/2018 - 01/2022
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Managed tables throughout dining room to execute service at highest level.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Worked with management to coordinate special functions and events.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Provided exceptional service to high volume of daily customers.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Interacted and engaged with patrons to promote friendly environment.
Mynd - Assistant
North Bay Area, CA, 11/2018 - 07/2019
  • Used scheduling software to delegate resources and manage calendars.
  • Checked stock to determine inventory levels and maintain office supply products.
  • Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
  • Received and distributed mail, letters and packages.
  • Monitored office services mailbox for business support needs and requests.
  • Maintained front desk to provide positive first impression.
  • Reviewed and approved vendor invoices.
  • Participated in credit and collections activities.
  • Coordinated support to facilitate general office operations.
  • Answered phones and routed voicemails to respective employees.
Mg Properties - Assistant Manager
Hacienda Heights, CA, 08/2016 - 12/2017
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Participated in and contributed to meetings by sharing concerns and ideas for improvements.
  • Initiated inventory control measures to sustain stock levels.
  • Followed production orders and company standards to exceed quality scores on consistent basis.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Trained new team members using approved training materials and information.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Looked for ways to go above and beyond job requirements.
  • Stayed informed of company and store updates from leadership.
  • Completed inventory audits to identify losses and project demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed completed work to verify consistency, quality and conformance.
Gpm Investments - Cashier Team Lead
Roscoe, IL, 01/2015 - 11/2016
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Answered customer questions and provided store information.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Processed payments promptly for customers to exceed productivity standards.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.

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Resume Overview

School Attended

  • Sr Butler High

Job Titles Held:

  • Server Shift Leader
  • Assistant
  • Assistant Manager
  • Cashier Team Lead

Degrees

  • High School Diploma

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