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server shift leader resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Experienced restaurant by worket with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction.

Friendly attitude with strong understanding of hospitality and food and beverage industries. Extensive knowledge of gourmet chef creations and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Skills
  • Table setting arrangements
  • Buffet setup and takedown
  • Hors d'oeuvres service
  • Wine pairings
Experience
04/2004 to 02/2018
Server Shift Leader Monarch Casino Black Hawk Black Hawk, CO,

I worked 5 hours for breakfast and 5hours for dinner. I prepped, served, cleaned the entire kitchen and dining room. Helped make food orders, maintained a clean environment and gladly helped guest throughout experience.

  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Cleaned utensils, dishes and glasses for customer use.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Calculated charges, issued table checks and collected payments from customers.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Managed [Number] servers and staff members to effectively foster team-oriented environment.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to [Job Title] immediately.
03/2017 to 07/2019
Server/ Shiftlead Vail Resorts Mercersburg, PA,

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Sent orders to kitchen staff by [Action].
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Calculated charges, issued table checks and collected payments from customers.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
03/2019 to 03/2020
Kitchen Staff Member Homewood Suites Hilton City, STATE,
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Cleaned utensils, dishes and glasses for customer use.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
  • Re-stocked, organized and arranged service and food stations.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Packaged and stored food products appropriately to ensure proper handling and preservation.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Education and Training
Expected in 08/1999 to to
Associate of Arts: Bartending
New Orleans School of Bartending - New Orleans, LA
GPA:

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Resume Overview

School Attended

  • New Orleans School of Bartending

Job Titles Held:

  • Server Shift Leader
  • Server/ Shiftlead
  • Kitchen Staff Member

Degrees

  • Associate of Arts

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