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Server Shift Leader Resume Example

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SERVER SHIFT LEADER
Professional Summary

Hardworking Project Manager gifted at performance specification and reviewing designs to meet client expectations. Engaging and personable professional monitors work quality, manages key milestones and delivers exemplary customer service. Exhibits excellent technical skills in using project management methodologies, software and database tools to increase productivity, quality and throughput.

Skills
  • 10 years in residential and commercial construction
  • Multi-Site Operations
  • Project Management
  • Project planning and development
  • Project Estimation and Bidding
  • Procedure development
  • Blueprints and Schematics
  • Lean manufacturing and design
  • Microsoft Suite/POS
  • Systems Installation, Configuration, and Upgrading
  • Business process re-engineering
  • Advanced Problem Solving
  • Written And Verbal Communication
  • Estimating Software
  • Change Orders
  • Meetings
  • Project Review
  • Renovation
  • Software Implementation
  • Leadership Experience
  • Extremely Organized
  • Client Relationships
  • Status Reports
  • Systems Development
  • Consulting Experience
  • Client Management
Work History
Server Shift Leader01/2015 to 01/2018
Company Name – City, State
  • Head closing server
  • Made sure that other servers audited their bank.
  • Supervised their closing duties.
  • Greeted and maintained relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Prepared beverages and filled food orders for customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Logistics Specialist08/2015 to 08/2017
Company Name – City, State
  • Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Supported senior company leaders by delivering reports outlining performance to drive process improvements.
  • Achieved team goals by guiding employees in coordinating and deploying best practices.
  • Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
  • Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
  • Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
  • Developed systems for organizing reports and records to drive integrity.
  • Detected and resolved multifaceted issues related to business direction and operations.
  • Validated inventory levels and updated systems using handheld devices.
  • Issued timely and accurate responses to both internal and external inquiries.
  • Worked with customers to integrate processes and correct issues.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Used in-house tracking system to schedule shipments of goods to customer warehouses.
  • Coordinated dispatching of drivers to accomplish daily delivery requirements.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Provided customers with status updates for tracked packages.
  • Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
  • Tracked and managed transfer paperwork such as packing lists.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Jobsite Manager06/2013 to 08/2015
Company Name – City, State
  • Oversaw entire building turnover process, enhancing communication between all construction management to facilitate smooth completion.
  • Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Collaborated with contractors, architects, engineers and public agencies to complete projects within timeline limitations and budget constraints.
  • Verified completed projects met approved time, quality and cost estimates.
  • Surveyed sites to determine material needs and accurately manage inventories and budgets.
  • Managed homebuilding construction through all phases to coordinate delivery of quality homes meeting both company and customer expectations.
  • Promoted adherence to safety policies and procedures, ensuring proper handling and operation of materials and equipment.
  • Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
PCA01/2012 to 01/2015
Company Name – City, State
  • Helped Autistic children with their homework,
  • Independent living skills
  • Coping mechanisms.
Education
Bachelors: Political Science And Public AdministrationExpected in 05/2021Winona State University And University Of ND- City, State
H.S Diploma: High School06/2008Hopkins, MN High School- City
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Resume Overview

School Attended

  • Winona State University And University Of ND
  • Hopkins, MN High School

Job Titles Held:

  • Server Shift Leader
  • Logistics Specialist
  • Jobsite Manager
  • PCA

Degrees

  • Bachelors : Political Science And Public Administration Expected in 05/2021
    H.S Diploma : High School 06/2008

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