Flexible Server Shift Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike.
Accomplishments
Supervised team of several staff members.
Beta Club.
I've been on the President's list three times at Cleveland Community College.
I was in Orchestra for seven years.
Skills
High Energy and Stamina
Upselling and Cross Selling
Staff Training
Transactions and Cash Handling
Warm and Friendly
Team Player
Cool Under Pressure
Customer Service and Rapport
Answering and Routing Calls
Verbal and Written Communication
Time Management
Attention to Detail
Work History
07/2021 to Current
Server Shift LeaderBd (Becton, Dickinson And Company) – Wichita, KS,
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Managed scheduling for several servers, maintaining adequate staffing levels while accounting for personal employee needs.
Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Created incentive-based performance tracking systems to encourage positive and energetic service execution.
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Cultivated warm relationships with regular customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Used slow periods to restock supplies, ice, trays and delivery bags.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
11/2020 to 07/2021
Pharmacy TechnicianBaptist Health South Florida – FL, State,
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Collected co-payments or full payments from customers.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Reviewed and verified customer information and insurance provider information.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Counted, measured, and compounded medications following standard procedures.
Counted and labeled prescriptions with correct item and quantity.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Stocked, labeled and inventoried medication to keep accurate records.
Communicated instructions to patients or caregivers about proper use and storage of drugs.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Entered and processed patients' prescriptions into internal system.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Counted, measured and compounded medications following standard procedures.
03/2018 to 03/2020
Dish WasherThe Ruby Slipper Cafe – FL, State,
Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
Stepped into additional roles during busy times to boost coverage of important stations.
Efficiently loaded and unloaded dishwashers, cleaning by hand large pot items used often by kitchen staff.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
Kept work area clean, dry and free of debris to prevent incidents and accidents.
Paid close attention to instructions from supervisor to complete tasks on time.
Education
Expected in 05/2022 to to
Associate of Science: Cleveland Community College - Shelby, NC GPA:
Expected in 06/2020 to to
High School Diploma: Crest High School - Shelby, NC GPA:
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