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Server Shift Leader Resume Example

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SERVER SHIFT LEADER
Summary

Friendly Server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of gourmet chef creations and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Self-motivated and dependable Server offering [Number] years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision. Sociable Server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Skills
  • Menu memorization
  • Food inspection
  • Buffet setup and takedown
  • Menu knowledge
  • High-volume dining
  • Liquor, wine and food service
  • Sales Techniques
  • Price memorization
  • Dish preparation
Experience
August 2017 to Current
Aca Las TortasLynnwood, WAServer Shift Leader
  • Managed 8 servers and staff members to effectively foster team-oriented environment.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Calculated charges, issued table checks and collected payments from customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
October 2009 to August 2017
El pobre mexican restaurantWaynesville, NCServer Manager
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Worked directly with servers for more than [Number] shifts during the training process.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
April 2007 to October 2009
Las Margaritas Restaurant & Sports BarAtlanta, GAServer
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Greeted newly seated guests quickly and efficiently.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Processed customers' payments and provided receipts.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Education and Training
Edmonds Community College
Lynnwood, WAHigh School Diploma
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Resume Overview

Companies Worked For:

  • Aca Las Tortas
  • El pobre mexican restaurant
  • Las Margaritas Restaurant & Sports Bar

School Attended

  • Edmonds Community College

Job Titles Held:

  • Server Shift Leader
  • Server Manager
  • Server

Degrees

  • High School Diploma

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