Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Goal-focused with years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Dedicated to maximizing table turnover to take advantage of every sales opportunity without sacrificing service. Sociable skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Responsible experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and contributing time and abilities toward team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Superior work ethic with continual positive attitude.

Skills
  • Liquor, wine and food service
  • Buffet setup and takedown
  • High-volume dining
  • Table setting arrangements
  • Menu knowledge
  • Dish preparation
  • Food inspection
  • Menu memorization
  • Price memorization
  • Dining customer service
  • Relationship management
  • Quality control
  • Dining crew workflow optimization
  • Safe food handling
  • Service prioritization
  • Check payment processing
  • Sales Techniques
  • Point of Sale (POS) system operations
  • Food safety understanding
  • Table Bussing
  • Effective customer upselling
Experience
Server Shift Leader, 06/2015 to Current
Baumhowers Victory GrillLoxley, AL,
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Managed 5-6 servers and staff members to effectively foster team-oriented environment.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Manager immediately.
  • Provided exceptional service to 20+ customers per day at restaurant establishment.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3-compartment sink.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Telecaller, 06/2017 to 08/2018
Kendrick PierceCity, STATE,
  • Executed 100 outbound calls each week to existing customers, resulting in 50% increase in sales.
  • Generated new sales opportunities through direct and telephone selling and emails.
  • Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
  • Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
  • Gave information about available products and services including membership details and purchase advantages.
  • Handled inbound telephone calls from interested customers.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
Server/Cashier, 02/2014 to 01/2017
Jharveys John ConleyCity, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed 20+ transactions per day with exceptional accuracy.
  • Inspected items for damage and obtained replacements for customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Scanned customer purchases, supporting transactions to streamline sales process.
Education and Training
High School Diploma: , Expected in 05/2013
Colquitt County High School - Norman Park, GA
GPA:

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Resume Overview

School Attended

  • Colquitt County High School

Job Titles Held:

  • Server Shift Leader
  • Telecaller
  • Server/Cashier

Degrees

  • High School Diploma

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