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Server Shift Leader Resume Example

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SERVER SHIFT LEADER
Summary

Experienced with solid background in food service and history tackling various tasks to support team. Knowledgeable about safe food handling and order taking with high standards for organization and cleanliness. Successful at offering speedy assistance to maximize customer satisfaction. Friendly with strong understanding of hospitality and food and beverage industries. Extensive knowledge of gourmet chef creations and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Self-motivated and dependable offering 30+ years of restaurant industry experience. Proficient in assisting guests with res
ervations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision.

Skills
  • Buffet setup and takedown
  • Food inspection
  • Hors d'oeuvres service
  • Liquor, wine and food service
  • Dish preparation
  • Menu memorization
  • Table setting arrangements
  • High-volume dining
  • Menu knowledge
  • Check payment processing
  • Seating assignment preparation
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Dining crew workflow optimization
  • Service prioritization
  • White glove service
  • Quality control
  • Food safety understanding
  • Price memorization
  • Relationship management
  • Safe food handling
  • Dining customer service
  • Table Bussing
Experience
Company Name | City, StateServer Shift Leader09/2020 - Current
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Upsold customers and optimized table-turns to outperform average sales by 80%.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Management immediately.
Company Name | City, StateServer09/2019 - 09/2020
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to Management immediately.
  • Set up tables and counters to prepare dining and serving areas.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
Company Name | City, StateServer/Bartender02/2017 - 09/2019
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Upsold customers and optimized table-turns to outperform average sales by 92%.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Prepared and served cold, hot and alcoholic beverages to guests.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Processed customers' payments and provided receipts.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education and Training
Southfield-Lathrup High School | CityHigh School Diploma06/1990
Michigan State University | City, StateAssociate of Arts in General Studies
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Resume Overview

School Attended

  • Southfield-Lathrup High School
  • Michigan State University

Job Titles Held:

  • Server Shift Leader
  • Server
  • Server/Bartender

Degrees

  • High School Diploma
    Associate of Arts in General Studies

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