Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Caring server known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and diners.

Skills
  • Customer Service and Rapport
  • High Energy and Stamina
  • Menu Memorization and Presentation
  • Verbal and Written Communication
  • Special Requests and Substitutions
  • Conflict and Complaint Resolution
  • Transactions and Cash Handling
  • Point of Sale Systems
  • Dining Room Cleaning and Upkeep
  • Able to Lift 30 Pounds
  • Age Verification
  • Food Safety Standards
  • Staff Training
  • Cleaning and Sanitizing
  • Table Monitoring and Turnover
  • Wine and Liquor Service
  • Food and Beverage Pairings
  • Courteous Phone Demeanor
  • To-Go Order Preparation
Work History
Server Shift Leader, 10/2019 to Current
Monarch Casino Black HawkReno, NV,
  • Displayed enthusiasm and promoted excellent service to customers, successfully cultivating warm relationships with regular customers, increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained incoming staff on restaurant practices and procedures.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked guests' identification before serving alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
Server Shift Leader, 10/2018 to 10/2019
Monarch Casino Black HawkBlack Hawk, CO,
  • Kept up a comprehensive knowledge of menu items and promotions, shared knowledge with customers, and recommended specific items according to taste and food allergies.
  • Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Memorized, rang up, and delivered orders for sections of 73-table restaurant.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully cultivating warm relationships with regular customers, increasing referrals and walk-in business.
  • Trained incoming staff on restaurant practices and procedures.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Checked guests' identification before serving alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Repairman, 02/2017 to 10/2018
Energy TransferKarnes City, TX,
  • Completed repairs and maintenance for over 15 customers per week.
  • Maintained schedule of appointments with eye for both quality and speed of service.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Maintained inventory of repair supplies and ordered parts as needed.
  • Accurately and efficiently installed equipment.
  • Dismantled machines and equipment to remove defective parts using tools.
  • Worked in all types of weather and ground conditions.
  • Calculated materials and time needed for each job.
  • Laid out materials and system components to prepare for installation.
  • Installed complete systems at new residential and business construction sites.
Education
High School Diploma: , Expected in 05/2017
St. Augustine High School - Carencro, LA,
GPA:

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Resume Overview

School Attended

  • St. Augustine High School

Job Titles Held:

  • Server Shift Leader
  • Server Shift Leader
  • Repairman

Degrees

  • High School Diploma

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