Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers.
Skills
Buffet setup and takedown
Food inspection
Dish preparation
Liquor, wine and food service
Table setting arrangements
High-volume dining
Sales Techniques
Point of Sale (POS) system operations
Cash deposit preparation
Microsoft
Professional and polished presentation
Phone call answering
Professional and mature
Problem resolution
Self-starter
Conflict mediation
Flexible
Experience
02/2018 to 03/2020
Server Shift LeaderMonarch Casino Black Hawk – Black Hawk, CO,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
Collaborated with host, bus person and cook to efficiently serve food and beverage options.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Calculated charges, issued table checks and collected payments from customers.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
02/2013 to 03/2019
LifeguardMerlin Entertainment – Orlando, FL,
Maintained strong proficiency in CPR, First Aid and AED rescue techniques to provide optimal support to individuals in distress.
Completed routine safety training and instructed all patrons to follow safety rules.
Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
Monitored behaviors for safety violations and took steps to prevent further violations.
Contacted emergency personnel and provided aid while waiting for further assistance.
Kept equipment in good working order with frequent inspections and minor repairs.
Maintained neat and clean pool area and clean water at all times.
Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
Cleaned, brushed and vacuumed pool three times per day.
Kept watch over swimmers to respond quickly to distress situations.
Alerted patrons to immediate storm conditions by directing them to exit water immediately.
Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
Optimized customer service by resolving issues quickly and with courteous demeanor.
Partnered with fellow team members on new customer service program to promote seamless transitions.
08/2018 to 12/2018
NannyBright Horizons Family Solutons – Hammond, LA,
Encouraged safe, positive behavior by redirecting children to take positive action.
Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
Provided direct-care services for seven children of varying ages, promoting safe, healthy and fun lifestyle.
Cooked nutritious meals to promote healthy diet and nutrition.
Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
Sparked creativity and imagination by helping children discover new things each day.
Physically and verbally interacted with children throughout each day to promote mental and emotional development.
Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
Calculated amount owed for services and collected payment from parents.
Transported children to and from school, extra-curricular activities and play-dates.
Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
Facilitated safe, caring and warm environment for children between ages of two months and fifthteen years old to stimulate development.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
Accompanied family vacations to provide nonstop childcare services.
Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
Education and Training
Expected in
: Business Administration Montgomery College - Rockville, MD GPA:
Expected in
: Elementary Education Bethune - Cookman University - Daytona Beach, FL GPA:
Expected in 06/2016
High School Diploma: Paint Branch High School - Burtonsville, MD GPA:
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