Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers.

  • Buffet setup and takedown
  • Food inspection
  • Dish preparation
  • Liquor, wine and food service
  • Table setting arrangements
  • High-volume dining
  • Sales Techniques
  • Point of Sale (POS) system operations
  • Cash deposit preparation
  • Microsoft
  • Professional and polished presentation
  • Phone call answering
  • Professional and mature
  • Problem resolution
  • Self-starter
  • Conflict mediation
  • Flexible
02/2018 to 03/2020
Server Shift Leader Monarch Casino Black Hawk Black Hawk, CO,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Calculated charges, issued table checks and collected payments from customers.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
02/2013 to 03/2019
Lifeguard Merlin Entertainment Orlando, FL,
  • Maintained strong proficiency in CPR, First Aid and AED rescue techniques to provide optimal support to individuals in distress.
  • Completed routine safety training and instructed all patrons to follow safety rules.
  • Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
  • Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Kept equipment in good working order with frequent inspections and minor repairs.
  • Maintained neat and clean pool area and clean water at all times.
  • Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
  • Cleaned, brushed and vacuumed pool three times per day.
  • Kept watch over swimmers to respond quickly to distress situations.
  • Alerted patrons to immediate storm conditions by directing them to exit water immediately.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
  • Partnered with fellow team members on new customer service program to promote seamless transitions.
08/2018 to 12/2018
Nanny Bright Horizons Family Solutons Hammond, LA,
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Provided direct-care services for seven children of varying ages, promoting safe, healthy and fun lifestyle.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Physically and verbally interacted with children throughout each day to promote mental and emotional development.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
  • Calculated amount owed for services and collected payment from parents.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
  • Facilitated safe, caring and warm environment for children between ages of two months and fifthteen years old to stimulate development.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Accompanied family vacations to provide nonstop childcare services.
  • Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
  • Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
Education and Training
Expected in
: Business Administration
Montgomery College - Rockville, MD
Expected in
: Elementary Education
Bethune - Cookman University - Daytona Beach, FL
Expected in 06/2016
High School Diploma:
Paint Branch High School - Burtonsville, MD

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School Attended

  • Montgomery College
  • Bethune - Cookman University
  • Paint Branch High School

Job Titles Held:

  • Server Shift Leader
  • Lifeguard
  • Nanny


  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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