Server Shift Leader Resume Example
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SERVER SHIFT LEADER
Summary
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers.
Skills
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Experience
Monarch Casino Black Hawk | Black Hawk , COServer Shift Leader02/2018 - 03/2020
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
- Collaborated with host, bus person and cook to efficiently serve food and beverage options.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Calculated charges, issued table checks and collected payments from customers.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Merlin Entertainment | Orlando , FLLifeguard02/2013 - 03/2019
- Maintained strong proficiency in CPR, First Aid and AED rescue techniques to provide optimal support to individuals in distress.
- Completed routine safety training and instructed all patrons to follow safety rules.
- Led swimmer instructional lessons with participants of varying ages to share optimal swim techniques and build strength.
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Contacted emergency personnel and provided aid while waiting for further assistance.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Maintained neat and clean pool area and clean water at all times.
- Consistently complied with pool regulations and policies while encouraging staff to adhere to guidelines.
- Cleaned, brushed and vacuumed pool three times per day.
- Kept watch over swimmers to respond quickly to distress situations.
- Alerted patrons to immediate storm conditions by directing them to exit water immediately.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Optimized customer service by resolving issues quickly and with courteous demeanor.
- Partnered with fellow team members on new customer service program to promote seamless transitions.
Bright Horizons Family Solutons | Hammond , LANanny08/2018 - 12/2018
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
- Provided direct-care services for seven children of varying ages, promoting safe, healthy and fun lifestyle.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
- Sparked creativity and imagination by helping children discover new things each day.
- Physically and verbally interacted with children throughout each day to promote mental and emotional development.
- Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Calculated amount owed for services and collected payment from parents.
- Transported children to and from school, extra-curricular activities and play-dates.
- Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
- Facilitated safe, caring and warm environment for children between ages of two months and fifthteen years old to stimulate development.
- Monitored playtime to prevent overuse of technology, television or other detrimental influences.
- Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
- Accompanied family vacations to provide nonstop childcare services.
- Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
- Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
- Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
Education and Training
Montgomery College | City, StateSome College (No Degree) in Business Administration
Bethune - Cookman University | City, StateSome College (No Degree) in Elementary Education
Paint Branch High School | City, StateHigh School Diploma06/2016
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Resume Overview
School Attended
- Montgomery College
- Bethune - Cookman University
- Paint Branch High School
Job Titles Held:
- Server Shift Leader
- Lifeguard
- Nanny
Degrees
- Some College (No Degree) in Business Administration
Some College (No Degree) in Elementary Education
High School Diploma
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