Server Shift Leader Resume Example Monarch Casino Black Hawk

SERVER SHIFT LEADER

Professional Summary

I am a seasoned server I have great experience and love for what I do I have been doing it for 12 years I have great experience on different pos systems I'm easy to teach I like to learn new things and I pick up quickly I have trained other servers and other restaurant and at the one I'm currently at those servers are still there and are successful I'm very proud.

I like everything to be nice for my guest .

Clean stocked up and ready for the shift and during the shift.

Skills

Team player

Problem solver

Used different POS systems

When I am at work I stay busy restocking for the next pop or cleaning I like to keep my work area clean and ready when I'm able.

I take pride in my work.

Work History

Server Shift Leader, 07/2019 to Current
Monarch Casino Black Hawk – Reno , NV

Determined operational weak points and implemented corrective actions to resolve concerns
Spearheaded regular maintenance and repair operations to keep building and equipment in peak
Oversaw day to day activities of employees in establishment, fostering inspiring atmosphere to optimize employee experiences

Educated employees on menu updates and procedural change
(239)404-2047

Server, 03/2019 to 06/2019
John Knox Village Of Florida – Boca Raton , FL

Kept register accurate through correct billing, payment processing and cash management practices
Restocked salad bar and buffet for lunch and dinner service
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Monitored guests for intoxication and immediately reported concerns to management
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Robert Peterson 2392643000

Server & Bartender, 08/2018 to 04/2019
Landry's – Gatlinburg , TN

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Monitored guests for intoxication and immediately reported concerns to management
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Restocked salad bar and buffet for lunch and dinner service
Kept register accurate through correct billing, payment processing and cash management practices
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Prepared beverages and filled food orders for customers
Bussed and reset 40- 70 tables per shift, working efficiently to keep dining room and work areas clean
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Managed food resources, memorized orders and wrote patron's food orders on slips in 320-seat restaurant
Checked identification to enforce age requirement for alcoholic beverages
Served needs of more than 30 customers in busy environment
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Increased sales from $12.99 to $17.99 by upselling to customers
Coordinated events throughou banquet spaces, including weddings, reunions, and corporate meetings
Memorized restaurant wine stock and appropriate entree pairings
Viviana Marin 2399367770

Server Trainer, 04/2016 to 07/2018
99 Restaurants – Franklin , MA

Limited portion sizes and used garnishes to control food costs
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
Restocked salad bar and buffet for lunch and dinner service
Loaded trays with accessories, including eating utensils, napkins and condiments
Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
Verified all restaurant and lounge exceeded state and federal cleanliness standards
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Taught servers to memorize menu ingredients and provide information on preparation methods
Orchestrated positive customer experiences at all stages by overseeing every area of dining room operations
Kimberly Thomas 2399364552

Education

GED: 05/2012
Barron Collier High School - City, State

Resume Overview

School Attended

Barron Collier High School

Job Titles Held:

Server Shift Leader
Server
Server & Bartender
Server Trainer

Degrees

GED : 05/2012

Server Shift Leader Resume Example

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