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Server Shift Leader Resume Example

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SERVER SHIFT LEADER
Professional Summary

I am a seasoned server I have great experience and love for what I do I have been doing it for 12 years I have great experience on different pos systems I'm easy to teach I like to learn new things and I pick up quickly I have trained other servers and other restaurant and at the one I'm currently at those servers are still there and are successful I'm very proud.

I like everything to be nice for my guest .

Clean stocked up and ready for the shift and during the shift.

Skills

Team player

Problem solver

Used different POS systems

When I am at work I stay busy restocking for the next pop or cleaning I like to keep my work area clean and ready when I'm able.

I take pride in my work.

Work History
Server Shift Leader, 07/2019 to Current
Monarch Casino Black Hawk – Reno , NV
  • Determined operational weak points and implemented corrective actions to resolve concerns
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak
  • Oversaw day to day activities of employees in establishment, fostering inspiring atmosphere to optimize employee experiences


  • Educated employees on menu updates and procedural change
  • (239)404-2047
Server, 03/2019 to 06/2019
John Knox Village Of Florida – Boca Raton , FL
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Restocked salad bar and buffet for lunch and dinner service
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Monitored guests for intoxication and immediately reported concerns to management
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Robert Peterson 2392643000
Server & Bartender, 08/2018 to 04/2019
Landry's – Gatlinburg , TN
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Monitored guests for intoxication and immediately reported concerns to management
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Restocked salad bar and buffet for lunch and dinner service
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Prepared beverages and filled food orders for customers
  • Bussed and reset 40- 70 tables per shift, working efficiently to keep dining room and work areas clean
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
  • Managed food resources, memorized orders and wrote patron's food orders on slips in 320-seat restaurant
  • Checked identification to enforce age requirement for alcoholic beverages
  • Served needs of more than 30 customers in busy environment
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Increased sales from $12.99 to $17.99 by upselling to customers
  • Coordinated events throughou banquet spaces, including weddings, reunions, and corporate meetings
  • Memorized restaurant wine stock and appropriate entree pairings
  • Viviana Marin 2399367770
Server Trainer, 04/2016 to 07/2018
99 Restaurants – Franklin , MA
  • Limited portion sizes and used garnishes to control food costs
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
  • Restocked salad bar and buffet for lunch and dinner service
  • Loaded trays with accessories, including eating utensils, napkins and condiments
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Verified all restaurant and lounge exceeded state and federal cleanliness standards
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Taught servers to memorize menu ingredients and provide information on preparation methods
  • Orchestrated positive customer experiences at all stages by overseeing every area of dining room operations
  • Kimberly Thomas 2399364552
Education
GED: 05/2012
Barron Collier High School - City, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Barron Collier High School

Job Titles Held:

  • Server Shift Leader
  • Server
  • Server & Bartender
  • Server Trainer

Degrees

  • GED : 05/2012

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