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server shift leader resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Hardworking employee that cares about the staff along with customers. Will bend over backswords to fill the needs of her customers. Multitasking Server Shift Leader versed in interacting with customers, taking orders and serving food and drinks. Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Wine Pairings
  • POS Systems
  • Dish Preparation
  • Table Setting and Placement
  • Menu Recommendations
  • Team Leadership
  • Complaint Resolution
  • Safe Food Handling
  • Hors D'oeuvres Service
  • Customer Service
Experience
Server Shift Leader, 04/2021 to Current
Senior Lifestyle CorporationVancouver, WA,
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Held performance reviews to identify and correct areas needing improvement.
  • Maintained thorough knowledge of menu to describe dining options.
  • Provided exceptional service to high volume of daily customers.
  • Interacted and engaged with patrons to promote friendly environment.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Verified legal drinking age before serving beer, wine and liquor to comply with state law.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Worked with management to coordinate special functions and events.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Calculated charges, issued table checks and collected payments from customers.
Server, 2018 to 11/2020
HyattShelton, CT,
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stocked service areas with supplies during slow periods.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Filled condiments and napkin containers during slack periods.
Leasing Agent, 2011 to 2012
Zinger Property GroupColumbus, OH,
  • Conducted informative and personalized tours, resulting in new leases.
  • Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.
  • Checked rental eligibility by following company's verification process.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Detailed application requirements and answered questions from prospective tenants.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Server, 2012 to 2018
HyattSunnyvale, CA,
  • Filled condiments and napkin containers during slack periods.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Stocked service areas with supplies during slow periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
Education and Training
High School Diploma: , Expected in 05/2010 to North Cobb High School - Kennesaw, GA
GPA:

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Resume Overview

School Attended

  • North Cobb High School

Job Titles Held:

  • Server Shift Leader
  • Server
  • Leasing Agent
  • Server

Degrees

  • High School Diploma

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