server shift leader resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Seasoned Server Shift Leader displays expert knowledge in serving, customer service and shift operation. Consistently adheres to food quality, appearance and presentation requirements. Demonstrates good listening skills and excellent follow-through on task management and teamwork. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Teamwork and Collaboration
  • Complaint Resolution
  • Liquor, Wine and Food Service
  • Menu Memorization
  • Customer Service
  • Station Preparation
  • Table Setting Arrangements
  • Problem-Solving
  • High-Volume Dining
  • Safe Food Handling
  • Cleaning and Sanitizing
  • Order Taking and Processing
  • POS Systems
  • Team Leadership
  • Food Inspection
  • Special Requests and Substitutions
  • Workflow Coordination
  • Upselling and Cross Selling
  • Menu Memorization and Presentation
  • Conflict and Complaint Resolution
  • Food and Beverage Service
  • Staff Training
  • Verbal and Written Communication
  • Warm and Friendly
  • Team Player
  • Transactions and Cash Handling
  • Dining Room Cleaning and Upkeep
Server Shift Leader, 03/2022 to 05/2023
Monarch Casino Black HawkBlack Hawk, CO,
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Provided exceptional service to high volume of daily customers.
  • Worked with management to coordinate special functions and events.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Online Grocery Associate, 09/2021 to 12/2021
Get-N-GoSioux Falls, SD,
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Assisted teammates with daily tasks during peak periods.
  • Scanned items when pulling from shelves to update system stock information.
  • Greeted customers and answered product or service questions.
  • Suggested comparable products to replace out-of-stock items.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Deli Associate , 06/2020 to 07/2021
WalmartCity, STATE,
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Maintained work areas to reduce potential for illness or injury.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Cleaned utensils, dishes and glasses for customer use.
  • Followed recipes and customer requests to prepare meals.
  • Acquired new skills to support team and further accommodate customer needs.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Education and Training
High School Diploma: , Expected in 05/2019 to Piedmont Academy - Monticello, GA,
: Business, Expected in to College of Coastal Georgia - Brunswick, GA

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Resume Overview

School Attended

  • Piedmont Academy
  • College of Coastal Georgia

Job Titles Held:

  • Server Shift Leader
  • Online Grocery Associate
  • Deli Associate


  • High School Diploma
  • Some College (No Degree)

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