Resourceful and detail-oriented worker with extensive experience in food and service industries. Fantastic multitasker with knowledge of restaurant and bar establishment management and employee supervision. Dedicated and innovative leader ready to enhance any establishment and maximize sales.
Hardworking and reliable associate with strong ability in communication and leadership. Offering strong worth ethic, ability to adjust to change and working well with others. Highly organized, proactive and punctual with team-oriented mentality.
Ambitious student pursuing Business degree eager to contribute developed knowledge in Administrative role. Skilled in fast paced and in crowded settings. Adaptable and driven with ability to thrive in team-based or individually motivated settings.
Opening and closing procedures
Food safety understanding
Planning and coordination
Server Shift Leader Katy, TXTopGolf/Sep 2018 to Current
Collaborated with Training Manager to educate several employees on menu and procedural changes.
Handled over $150 worth of cash and card transactions daily with accuracy and efficiency.
Supervised team of 10+ employees in restaurant and bar establishment, maintaining positive and productive atmosphere to enhance employee experience.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Promoted to Event Ambassador
Hosted 25+ attendees during annual events.
Organized corporate luncheons, dinners, conferences and special events.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Front Desk Receptionist Cypress, TXH&r Block Inc./Jan 2016 to Mar 2019
Arranged special accommodations for clients to maintain optimal satisfaction.
Received all incoming calls and coordinated with tax professionals to fulfill requests and resolve issues.
Monitored appointments to track incoming clients.
Welcomed clients to front desk and engaged in friendly conversations while conducting check-in process.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Provided key administrative support to 8 coworkers, taking on tasks like confirming client appointments and filing important client documents during peak times.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Signed for packages, recorded all deliveries and distributed to inter-company personnel.
Assisted with administrative tasks, including filing, answering phones and confirming and following up with clients about appointment times and cancellations.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Retail Sales Associate Houston, TXUlta Beauty/Sep 2017 to Dec 2017
Provided every customer with professional and polite support for sales and service needs.
Initiated friendly conversation with each customer to determine level of assistance required.
Bagged, wrapped and packaged purchases according to customer needs.
Generated brand awareness and positive product impressions to increase sales.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Maintained current store, product and promotional knowledge to drive consistent sales.
Processed payments and maintained accurate drawers to meet financial targets.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Administrative Assistant Katy, TXHoney-Do-List Services/May 2017 to Sep 2017
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Managed scheduling for 3+ staff, monitoring resource allocation to provide optimal coverage and service.
Monitored daily and weekly schedules and monthly calendar obligations for 3+ Handymen.
Created and maintained spreadsheets and developed administrative and logistical reports.
Assisted with administrative tasks, including filing, answering phones and confirming appointments for estimates.
Education and Training
Associate of ArtsLoneStar College System 2019Cypress, TX
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Companies Worked For:
H&r Block Inc.
LoneStar College System
Job Titles Held:
Server Shift Leader
Front Desk Receptionist
Retail Sales Associate
Associate of Arts
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