Server Shift Leader resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Cheerful service team leader offering 20 years of experience in fast-paced diner and short-order restaurant settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks.
Skills
Accurate money handling
Upselling techniques
Bill computation
Guest relations
Tableside Service
Order accuracy
Compliance standards
Menu presentation
High-volume dining
Guest relations management
Banquet coordination
Guest seating arrangements
Food station setup
Work History
04/2019 to 11/2019
Server Shift LeaderBd (Becton, Dickinson And Company) – Louisville, KY,
Kept register accurate through correct billing, payment processing and cash management practices.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Displayed enthusiasm and promoted great service to customers, successfully increasing referrals and walk-in business.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Greeted and maintained relationships with regular customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Bussed and reset 15 tables per shift, working efficiently to keep dining room and work areas clean.
02/2018 to 04/2019
ServerClubcorp Club Operations, Inc. – Greenville, SC,
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Prepared beverages and filled food orders for customers.
02/2016 to 01/2018
Server Shift LeaderMonarch Casino Black Hawk – Reno, NV,
Kept register accurate through correct billing, payment processing and cash management practices.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Displayed enthusiasm and promoted wonderful service to customers, successfully increasing referrals and walk-in business.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Greeted and maintained relationships with regular customers.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
04/2013 to 01/2016
Sales RepresentativeCresco Labs – Joliet, IL,
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
Devised and implemented product strategies for filling market gaps and driving consistent sales.
Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
Helped resolve client problems quickly with superior customer service.
Communicated with customers to understand needs and recommend appropriate solutions.
Utilized effective communication and active listening skills to create client rapport to grow profitability.
Determined problem areas and resolved issues related to profitability and business objective achievement.
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