Server Shift Leader resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Aveda Trained, Beacon Awarded Elite student Alumni. Professionally trained Cosmetologist with over 9 years of experience working with varying styles and face shapes. Customer oriented, passionate and dedicated specialist with evolving knowledge of hair styles, makeup styles, personal preferences and industry trends. Experienced in applications of hair colors, and makeup for special events.
Talented Stylist with enthusiasm for designing hair and cosmetic styles and inspiring confidence in all clients. Product knowledge perfectionist and active listener, identifying customer needs and recommending tailored solutions. Thorough style student, maintaining awareness of emerging industry trends and updating skillset to remain relevant.
Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches.
Accomplishments
Collaborated with team of 3 in the development of National North American Hairstyling Award Collection.
Beacon Elite Student Program Winner 2022
Resolved product issue through consumer testing.
Documented and resolved color corrections which led to flawless results and customer retention.
Skills
Bi-lingual
Conflict and Complaint Resolution
Team Leadership
Securing Reservations
Professional Relationships
Energy and Physical Stamina
Customer Loyalty
Adaptable and Flexible
Application Techniques
Strong Communication and Interpersonal Skills
Hair Coloring and Styling
Maintaining Clean Work Areas
Creative Solutions
Work History
Server Shift Leader, 03/2019 to 02/2022 Senior Lifestyle Corporation – Creve Coeur, MO,
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
Created incentive-based performance tracking systems to encourage positive and energetic service execution.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Explained menu items and suggested appropriate options for food allergy concerns.
Managed food resources, memorized orders and coordinated customer service.
Bussed and reset tables to keep dining room and work areas clean.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Checked identification for minimum age for sale of alcoholic beverages.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Noted special patron requests and followed up with kitchen to confirm delivery.
Prepared specialty desserts for customers for special occasions.
FOH Assistant Manager, 06/2020 to 01/2021 Jprestaurants – Jersey, GA,
Provided assistance to BOH employees when needed
Assured maximum sanitation was in effect at ALL times
Made sure comp numbers were at an all time low by providing guests with care and sincerity to their concerns.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Planned team-building exercises to increase employee performance and job satisfaction.Made schedules
Managed day to day operations throughout the restaurant
Opened and closed restaurant
Resolved unhappy patrons and assured quick solutions by critical thinking
Trained employees with Open Tables, aloha, and job duties
In charge of comps, voids, discounts on Aloha System
Inserted all aloha special menu items
Applied gratuities to checks of 6 or more
Spoke to patrons to assure maximum satisfaction
Daily preshift meetings
Server, 03/2016 to 07/2017 Golfsuites – Lubbock, TX,
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification for minimum age for sale of alcoholic beverages.
Increased sales significantly by upselling higher-end products to customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Noted special patron requests and followed up with kitchen to confirm delivery.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Answered customers' questions, recommended items and recorded order information.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Associate of Arts: General Studies, Expected in Broward College - Fort Lauderdale, FL GPA:
Associate of Arts: Cosmetology Education, Expected in 03/2022 Aveda Institute - South Florida, GPA:
Certifications
Beacon Elite Program Winner
North American Hair Styling Award chosen contestant
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