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Server Shift Leader Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking sever with four years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Sociable server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making menu recommendations and managing closing duties such as completing shift reports for other servers and restocking items to prepare for following shift.

Skills
  • Liquor, wine and food service
  • High-volume dining
  • Dish preparation
  • Menu knowledge
  • Menu memorization
  • Dining customer service
  • Table Bussing
  • Regulatory compliance
  • Point of Sale (POS) system operations
  • Food safety understanding
  • Safe food handling
Experience
Server Shift Leader, 10/2019 to Current
Baumhowers Victory GrillHoover, AL,
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Managed 14 servers to effectively foster team-oriented environment.
  • Completed closing duties by emptying trash, cleaning the restaurant, preparing things for the next day, making sure the other servers and the bartender are cashed out, and folding silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to the General Manager immediately.
  • Prepared food items like salads, soup, and desserts to be served.
Food Service Worker, 05/2019 to Current
Southern New Hampshire Medical CenterNashua, NH,
  • Prepared shaved ice and custard treats for the enjoyment of customers.
  • Used the cash register for payments and to make change for customers.
  • Verified compliance with all sanitation and safety requirements.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Organized syrup flavors and restocked supplies to prepare for busy periods.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Received food orders from individuals and explained offerings.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Complied with company service standards, including inventory and cash control procedures.
  • Resolved customer concerns and relayed relevant information to supervisor.
Server/Table Busser, 03/2017 to Current
Traditions Of HanoverBethlehem, PA,
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
  • Answered questions from guests and retrieved desired items to maximize satisfaction.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted guests with friendliness and professionalism.
  • Made sure to keep drinks full throughout the guest's experience.
  • Made sure food got from the kitchen to the table as quickly as possible.
  • Ensured that the food was prepared to the guest's satisfaction.
Server, 08/2019 to 09/2019
Cheddar's Scratch KitchenCity, STATE,
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted newly seated guests quickly and efficiently.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education and Training
High School Diploma: , Expected in 05/2019
Hannibal Sr. High School - Hannibal, MO
GPA:
Associate of Arts: , Expected in 05/2022
Moberly Area Community College - Moberly, MO
GPA:
Certifications
  • Food Handler's License - 2020
  • Alcohol Handler's License - 2020

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Resume Overview

School Attended
  • Hannibal Sr. High School
  • Moberly Area Community College
Job Titles Held:
  • Server Shift Leader
  • Food Service Worker
  • Server/Table Busser
  • Server
Degrees
  • High School Diploma
  • Associate of Arts