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Server Shift Leader Resume Example

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JasmineCranfield
Summary

Motivated, service-oriented Bartender with over 9 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes. Reliable and hardworking very Experienced overseeing complex server waitstaff, food delivery and customer support operations. Thriving interpersonal and multitasking skills honed in fast-paced environment.

Skills
  • Suggestive selling
  • Outstanding customer service
  • Safe serving knowledge
  • Alcohol ordering
  • Extensive spirits knowledge
  • Marketing and sales experience
  • Balancing the cash register
  • Licensed
  • Proficient in mixology
Experience
Company Name | City, StateServer Shift Leader01/2020 - Current
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Upsold customers and optimized table-turns to outperform average sales
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Giving great service to ensure customer return
Company Name | City, StateBartender Shift Manager03/2019 - 01/2020
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficient
  • Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Supervised cleanliness of guest service areas before, during and after service.
Company Name | City, StateHead Bartender/Closing Manager02/2016 - 02/2019
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Produced and balanced daily and weekly sales reports to assess and coordinate staff.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Maintained consistent daily operations by establishing procedures and monitoring team performance.
  • Coordinated closing schedules and completed post-close reviews.
Company Name | City, StateBanquet Bartender01/2015 - 01/2019
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Monitored patron alcohol consumption to encourage safety.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Provided positive and knowledgeable responses to guest questions and desires.
Education and Training
John F Kennedy | CityHigh School Diploma
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90Good
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Resume Overview

School Attended

  • John F Kennedy

Job Titles Held:

  • Server Shift Leader
  • Bartender Shift Manager
  • Head Bartender/Closing Manager
  • Banquet Bartender

Degrees

  • High School Diploma

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