server shift leader resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dependable server with 3 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I also want to succeed in a stimulating and challenging environment, building the success of the company while experiencing advancement opportunities.

Dependable, hard worker with over 3 years of successful experience in customer assistance and relationship development. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in Business Administration . Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry].

Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Recognized for inspiring management team members to excel and encouraging creative work environments.

  • High-Volume dining
  • Cash handling expert
  • Beverage preparation
  • Dining area cleanliness
  • Order accuracy
  • Quick learner
  • Sale expertise
  • Tableside Service
  • Guest seating arrangement
  • Table setting
  • Payment Collection
  • Customer assistance
  • Additional information
  • Customer Service Investigated customer or public complaints to ensure problem resolution and customer satisfaction.
  • Customer Relations: Greeted and assisted customers ' answered phones and responded to customer inquiries.
  • Process Improvement: Documented process to train new assistants.
  • Computer Proficiency Used Microsoft Excel
  • 2
  • Administrative support, Protocols
  • Cash handling, Quality
  • Customer Relations, Quick learner
  • Customer satisfaction, Sales
  • Excellent customer service, Scanning
  • Customer Service, Supervision
  • Customer assistance, Phones
  • Email, Phone
  • Fashion, Troubleshooting
  • Fast
  • Logging
  • Sorting mail
  • Managing
  • Serving meals
  • Microsoft Excel
  • Money
  • Office
  • Works
  • Network
  • Organizing
  • Problem resolution
  • Process Improvement
  • Verbal and written communication
  • Skilled housekeeper
  • Relationship development
Work History
Server Shift Leader, 03/2019 - Current
Bd (Becton, Dickinson And Company) Stuart, FL,
  • Experience providing excellent customer service in a fast-paced environment.
  • A positive attitude and ability work well under pressure with bussers, cooks and other staff.
  • Able to perform high-quality work while unsupervised.
  • Able to handle money accurately and operate a point-of-sale system.
  • Ability to work in a fast-paced work environment and deliver orders in a timely manner.
  • Directed activities of a team of skilled kitchen workers preparing and serving meals.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Student Worker, 12/2018 - 05/2019
Carteret Community College Morehead City, NC,
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Searched at library and in scholarly databases to locate necessary information for research projects.
  • Aids with computers, including reservations, printing, scanning, software assistance, internet troubleshooting, logging into the network, and e-books, to enable library customers to successfully use the technology the library offers.
  • Performs related library services and provides customer service to library patrons.
  • Works under general supervision, independently developing work methods and sequences.
  • Cleans facility and/or related equipment to ensure that facilities meet established standards/regulations, to ensure that rental equipment is clean and safe, and ensure a safe working environment.
  • Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
  • Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency.
  • Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.
Crew member, 06/2016 - 08/2018
Shake Shack Baltimore, MD,
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Completed all cleaning, stocking and organizing tasks in assigned area.
  • Built relationships with customers to increase the likelihood of repeat business.
  • Prompt, friendly, courteous service delivered with a pleasant attitude is essential.
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Collaborated with team members to complete efficient work and bring in top hauls.
  • Closely followed protocols for emergency situations, maintaining calmness and efficiency.
Associate Degree: Accounting, Expected in
Broward College - ,
Status - GPA: 3.0
High School Diploma: , Expected in
Hollywood hills High - ,
Status - GPA: 4.3, Top 15% of Class
Awarded a Business Specialist Certificate: , Expected in
- ,
Status -

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Resume Overview

School Attended

  • Broward College
  • Hollywood hills High

Job Titles Held:

  • Server Shift Leader
  • Student Worker
  • Crew member


  • Associate Degree
  • High School Diploma
  • Awarded a Business Specialist Certificate

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