Server Shift Leader Resume Example Steak N Shake

SERVER SHIFT LEADER

Professional Summary

Dependable server with 3 years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I also want to succeed in a stimulating and challenging environment, building the success of the company while experiencing advancement opportunities.

Dependable, hard worker with over 3 years of successful experience in customer assistance and relationship development. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in Business Administration . Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry].

Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Work History

Steak N Shake - Server Shift LeaderSunrise, FL03/2019 - Current

Experience providing excellent customer service in a fast-paced environment.
A positive attitude and ability work well under pressure with bussers, cooks and other staff.
Able to perform high-quality work while unsupervised.
Able to handle money accurately and operate a point-of-sale system.
Ability to work in a fast-paced work environment and deliver orders in a timely manner.
Directed activities of a team of skilled kitchen workers preparing and serving meals.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Trained team members in successful strategies to meet operational and sales targets.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Broward County - Student WorkerSunrise, FL12/2018 - 05/2019

Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Searched at library and in scholarly databases to locate necessary information for research projects.
Aids with computers, including reservations, printing, scanning, software assistance, internet troubleshooting, logging into the network, and e-books, to enable library customers to successfully use the technology the library offers.
Performs related library services and provides customer service to library patrons.
Works under general supervision, independently developing work methods and sequences.
Cleans facility and/or related equipment to ensure that facilities meet established standards/regulations, to ensure that rental equipment is clean and safe, and ensure a safe working environment.
Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency.
Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members.

Wendy's - Crew memberFort Lauderdale, FL06/2016 - 08/2018

Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Completed all cleaning, stocking and organizing tasks in assigned area.
Built relationships with customers to increase the likelihood of repeat business.
Prompt, friendly, courteous service delivered with a pleasant attitude is essential.
Successfully communicated with all team members to navigate job duties and complete daily tasks.
Collaborated with team members to complete efficient work and bring in top hauls.
Closely followed protocols for emergency situations, maintaining calmness and efficiency.

Skills

High-Volume dining
Cash handling expert
Beverage preparation
Dining area cleanliness
Order accuracy
Quick learner
Sale expertise
Tableside Service
Guest seating arrangement
Table setting
Payment Collection
Customer assistance
Additional information
Customer Service Investigated customer or public complaints to ensure problem resolution and customer satisfaction.
Customer Relations: Greeted and assisted customers ' answered phones and responded to customer inquiries.
Process Improvement: Documented process to train new assistants.
Computer Proficiency Used Microsoft Excel
2
Administrative support, Protocols
Cash handling, Quality
Customer Relations, Quick learner
Customer satisfaction, Sales

Excellent customer service, Scanning
Customer Service, Supervision
Customer assistance, Phones
Email, Phone
Fashion, Troubleshooting
Fast
Logging
Sorting mail
Managing
Serving meals
Microsoft Excel
Money
Office
Works
Network
Organizing
Problem resolution
Process Improvement
Verbal and written communication
Skilled housekeeper
Relationship development

Education

Broward CollegeAssociate Degree: AccountingGPA: 3.0

Hollywood hills HighHigh School DiplomaGPA: 4.3, Top 15% of Class

Awarded a Business Specialist Certificate

Resume Overview

Companies Worked For:

Steak N Shake
Broward County
Wendy's

School Attended

Broward College
Hollywood hills High

Job Titles Held:

Server Shift Leader
Student Worker
Crew member

Degrees

Associate Degree : Accounting
High School Diploma
Awarded a Business Specialist Certificate

Server Shift Leader Resume Example

Resume Score: 80%

Resume Overview

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