Server/Restaurant Hostess Resume Example Texas Roadhouse

SERVER/RESTAURANT HOSTESS

Professional Summary

Positive server offering five years of experience in fast-paced diner and short-order restaurant settings. Skillfully promoted customer comfort and enhanced experiences by answering questions and responding to concerns. Efficiently maintained service standards and followed safe service regulations. Always ready to help team members by taking on additional tasks. Dedicated to maintaining strong customer loyalty with top-notch service. Organize and stock workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations.

Accomplishments

Maintained a perfect 100% score based around guest experience and restaurant sales protocols during shops
Created long-term relationships with guests who are now regulars to the restaurant

Work History

Texas Roadhouse- Server/Restaurant Hostess
Holly Springs, NC05/2019 - Current

Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience, especially busy times.
Assisted managers with quickly resolving service- and food-related issues.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales
Demonstrated excellent salesmanship by upselling guest meals while maintaining an excellent dining experience for the guest
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times all through Aloha restaurant system.

Belk- Cashier/Retail Sales Associate
Greenville, NC10/2018 - 01/2019

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Answered questions about store policies and concerns to support positive customer experiences.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Counted cash in register drawer at beginning and end of shift.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Listened to customer needs and desires to identify and recommend optimal products.

Chipotle- Cashier/Dining Room Attendant
Fuquay-Varina, NC03/2018 - 08/2018

Monitored temperature of cases, shelves and storage areas and reported failures to manager.
Assisted customers with carry-out service.
Offered product samples, answered questions and helped customers find items.
Monitored dining room inventory and replenished as necessary.
Engaged in suggestive selling and other sales techniques.
Provided attentive service and proactively assessed guest needs.
Set up and broke down buffet and other self-service areas, organizing components in logical and visually pleasing manner.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Assisted cashiers with processing customer payments and documenting orders.

Chick-Fil-A Inc.- Cashier/Dining Room Attendant/ Drive Thru
Fuquay-Varina, NC10/2016 - 11/2017

Set up advertising signs and displays on shelves, counters and tables.
Engaged in suggestive selling and other sales techniques.
Assisted customers with carry-out service.
Delivered exceptional guest experiences through attentive service and quick response to issues.
Monitored dining room inventory and replenished as necessary.
Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
Set up and broke down buffet and other self-service areas, organizing components in logical and visually pleasing manner.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Assisted cashiers with processing customer payments and documenting orders.
Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Worked efficiently in the drive thru to accurately answer questions, take orders, and process payments in times of a rush.

Skills

Kitchen staff coordination
Bar terminology
Menu Memorization
Guest Relations Management
Service Prioritization
Impression Management
Business operations
Project organization
Operational improvement
Staying calm and prompt in busy environments

Front-of-house display creation
To-Go Order Preparation
High-Volume Dining
Bill Computation
Cleaning
Item promotion
Problem resolution
Team management
Relationship development
Organization of files/ papers

Education

Fuquay-Varina High SchoolFuquay-varina, NC06/2018High School Diploma

East Carolina UniversityGreenville, NCExpected in 05/2022Bachelor of Science: Nursing

Resume Overview

Companies Worked For:

Texas Roadhouse
Belk
Chipotle
Chick-Fil-A Inc.

School Attended

Fuquay-Varina High School
East Carolina University

Job Titles Held:

Server/Restaurant Hostess
Cashier/Retail Sales Associate
Cashier/Dining Room Attendant
Cashier/Dining Room Attendant/ Drive Thru

Degrees

High School Diploma
Bachelor of Science : Nursing

Server/Restaurant Hostess Resume Example

Resume Score: 80%

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