Server Coach Schedule Writer And Trainer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Overview
  • Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
  • Server skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
  • Server driven to exceed sales goals and build long-term relationships with customers.
  • Creates a positive shopping experience through high-quality customer care.
  • Server with 26 years experience. Extensive background in Customer Service.
  • Great work ethic and reliability.
  • Has the ability to learn any task that is requested.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Opening/closing procedures
  • Staff scheduling knowledge
  • Strong restaurant serving experience
  • Sensitive to cultural diversity
  • Team-oriented
  • Well groomed
  • Willing to work under pressure
  • Written and oral communication skills
  • Able to lift up to 50 pounds
  • Works well under pressure
  • Preparation of various food items
  • Uses proper sanitation practices
  • Able to regularly lift/move up to 25-50 lbs
  • Able to work in a fast paced environment
  • Able to work with hands continuously
  • Proven success in up-selling
  • Highly responsible and reliable
  • Point of Sale (POS) system operation
  • Works well under pressure
  • Exceptional interpersonal skills
  • Extensive hospitality background
  • Trained in liquor, wine and food service
  • Food and beverage specialist
  • In-depth food and wine knowledge
  • High-volume dining
  • Upbeat, outgoing and positive
  • Mathematical aptitude
  • Master of sales techniques
  • Food safety understanding
  • Strong customer relationship builder
  • Ability to handle/resolve problems
  • Cash handling
  • Food production quality knowledge
  • Interviewing and training ability
  • Non-smoker
  • Open Table experience
  • Proven leadership skills
  • Proficiency in inventory and ordering
  • Alcohol knowledge
  • Consistently complies with polices and procedures
  • Excellent guest service skills
  • Banquet operations and off-site catering expert
  • Multi-operation hospitality management


Customer Assistance

  • Spoke with patrons to ensure satisfaction with food and service.
  • Greeted each customer with friendly eye contact.
  • Communicated with customers regarding orders, comments and complaints.
  • Provided guests with menus.
  • Received and recorded patrons' dining reservations.
  • Removed trays and stacked dishes for return to kitchen.


  • Consistently generated additional revenue through skilled sales techniques.

Market Research

  • Interviewed clients via market research surveys to identify product issues and customer needs.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Responsible for coordination of up to 18 servers in restaurant with capacity of 200.
  • Increased customer attendance by providing fast and friendly service.
  • Answered telephone calls and responded to inquiries.
  • Assigned patrons to tables suitable for their needs and according to rotation
  • Set tables with clean linens, condiments, and other supplies.
Work Experience
Server, Coach, Schedule Writer, and Trainer, 03/1999 to Current
Pbf EnergyTorrance, CA,
  • Created new processes and systems for increasing customer service satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Resolved product/policy issues and shared benefits of new technology.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Marketer, 02/2014 to 06/2014
Katalyst GroupCity, STATE,
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Resolved product/policy issues and shared benefits of new technology.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Assisted with the development of the call center's operations, quality and training processes.
  • Properly directed inbound calls in phone queues to improve call flow.
Bartender/Cocktail waitress, 02/2008 to 11/2010
Walt Disney WorldCity, STATE,
  • Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers.
  • Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.
  • Effectively handled customer complaints and special requests.
  • Provided prompt, efficient, friendly, and quality service at all times.
  • Accurately balanced cash register at all times.
  • Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.
  • Quickly mixed a variety of simple and complex cocktails.
  • Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
  • Accurately and quickly calculated checks and made change.
  • Operated credit card machines correctly and quickly.
  • Assessed guest demeanor and identified when to call behavior to attention of a bouncer.
  • Greeted newly seated guests in a friendly and timely manner.
  • Mixed and poured juices according to projected business.
  • Confirmed accuracy of orders against requisitions.
  • Assisted bartenders in maintaining adequate supplies and beer kegs for the bar and extended service area.
  • Promoted upcoming bar events, programs and weekly trivia game nights.
  • Sliced and pitted fruit and filled ice bins with crushed or cubed ice.
  • Quickly removed debris accumulated at the bar to consistently maintain a clean service area.
  • Set up special events and private parties.
  • Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.
  • Greeted all customers, recorded correct orders and performed cashiering duties.
  • Operated cash register and processed customer cash and credit card payments.
  • Accurately filled customer orders.
  • Promoted positive customer and associate relations through courtesy, service and professional appearance.
  • Calculated and returned appropriate change.

Educational Background
GED: Cosmetology, Expected in 1994
Chic University Of Cosmetology - Grand Rapids, MI

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • Chic University Of Cosmetology
Job Titles Held:
  • Server, Coach, Schedule Writer, and Trainer
  • Marketer
  • Bartender/Cocktail waitress
  • GED

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