Server/Bartender with over 15 years of successful experience in customer service and leadership. Recognized consistently for performance excellence and contributions to success in the restaurant industry.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Increased customer satisfaction by resolving guest complaints and issues.
Drove operational improvements which resulted in savings and improved profit margins.
Developed team communications and information for staff meetings.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Prepared beverages and filled food orders for customers.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 10%.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
Job Titles Held: