Montgomery Street, San Francisco, CA 94105
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I am a server that is highly effective at anticipating and accommodating customer needs. I am always friendly, punctual and an enthusiastic team player. I bring a strong work ethic, interpersonal skills and customer service expertise. I am a restaurant server with over 4 years in the food and beverage industry.
- Lifts and carries up to [50] lbs
- Courteous, professional demeanor
- High energy
- Flexible schedule capability
- Cash handling expert
- Liquor and smoking laws familiarity
- Up-selling capability
- Organized and efficient server
- Quick problem solver
03/2014 to Current Server Sunrise Senior Living – Bloomfield, MI,
- Assigned patrons to tables suitable for their needs and according to rotation.
- Answered telephone calls and responded to inquiries.
- Assisted in maintaining preparation and service areas in a sanitary condition
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Filled beverage and ice dispensers
- Greeted each customer with friendly eye contact
- Kept dining room and kitchen area clean by performing cleaning and laundry duties
- Loaded trays with accessories
- Performed all transactions in a cordial, efficient and professional manner
- Placed clean dishes, utensils, and cooking equipment in storage areas
- Portioned, arranged, and garnished food, and served food to waiters or patrons
- Prepared checks itemizing total meal costs and sales taxes
- Spoke with patrons to ensure satisfaction with food and service
- Stocked service stations with items such as ice, napkins, and straws
- Took food orders and relayed orders to kitchens or serving counters
- Managed guest checks, collected cash and processed credit cards
- Provided excellent customer service
- Scraped and stacked dirty dishes, and carried dishes and other tableware to kitchens for cleaning
- Maintained clean table settings by removing courses as completed, replacing utensils and refilling beverages.
07/2011 to 2012 Server Sunrise Senior Living – Bloomingdale, IL,
- Maintained clean dining room, lobby and service areas at all times.
- Routinely carried large loads of dishes to kitchen for washing.
- Stocked and maintained cleanliness of stations.
- Quickly set up and cleared tables and stocked all service stations.
- Assisted with guest inquiries and take-out orders
- Monitored guest for intoxication and immediately reported concerns to management.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Assisted co-workers whenever possible.
- Assertively upsold alcoholic beverages.
- Resolved guest complaints quickly and efficiently.
- Inventoried and restocked items throughout day.
- Consistently provided professional, friendly and engaging service.
08/2010 to 07/2011 Server/ Server Trainer Cracker Barrel Old Country Store – City, STATE,
- Served beverages, breads and butter and replenished items as necessary.
- Maintained high standards of cleanliness and sanitation.
- Consistently kept kitchen areas clean and free of debris and water.
- Assisted with guest inquiries and take-out orders.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Assisted co-workers whenever possible.
- Received frequent customer compliments for going above and beyond normal duties.
- Resolved guest complaints quickly and efficiently.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Consistently provided professional, friendly and engaging service to every guest in our restaurant.
- Quickly recorded transactions in MICROS system to deliver prompt service every time.
01/2008 to 09/2010 Server/ Server Trainer Ryan's Buffet – City, STATE,
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's procedures for the buffet and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Developed and maintained positive working relationships with others to reach business goals.
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Delivered quality service by providing a warm and welcoming environment.
Expected in 2020 GED: Early Childhood Education
Ivy Tech Community College - Fort Wayne, IN
GPA:
I have taken my class for the certification to obtain my liquor license.
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