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sergeant major network operations supervisor resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

A dedicated and experienced Senior Advisor of personnel with over 30 years of successful military service in the United States Army. A business-minded planner of network structural administration with experience in supporting the installation of radio communications, antennas, email configuration, cell phone operations, database manipulation and managing the operations of workplace server environments. Determined and focused in the supervision and managing a network infrastructure efficiently and optimizing the environment for the user, while reducing redundancy. Reviewed and Considered the expert in short and long-range planning, troubleshooting complex problems, and reaching innovative solutions, while adhering to rules and requirements of project scope. Dynamic team player with administrative human resources that relate to personnel records and a career advisor who is an advisor, teacher, mentor, and coach of the organization. interfacing with other staff members, vendors, and end-users through Microsoft Teams and other collaborative tools on dedicated communication systems. An Insightful manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends, and regulatory requirements of industry operations. A talented leader with an analytical approach to business planning and day-to-day problem-solving. Accomplished Manager who successfully orchestrated operations and led employees. Robust background encompassing problem resolution, business development, and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, operations, revenue and budget controls to meet any organizations mission and vision statement.

Skills
  • Project Management
  • Network Operational Planning
  • Executive Level Leadership Experience
  • Microsoft Office
  • Microsoft Teams
  • Database Entry tools
  • Decision-Making
  • Multitasking Abilities
  • Excellent Communication
  • Active Listening
  • Analytical and Critical Thinking
  • Phenomenal Teamwork and Collaboration Skills
  • Written Communication
  • Planning and Coordination
  • Organization and Time Management
Work History
Sergeant Major, Network Operations Supervisor, 08/2020 to Current
United States ArmyCity, STATE,
  • Senior Enlisted Advisor who is the supervisor of the Installation, configuration and supported local area network (LAN), wide area network (WAN) and Internet system for an organization with over 645 personnel .
  • Maintained network hardware and software and monitored network to support network availability to end users on a daily basis with countless hours of work periods during military operations.
  • Performed day-to-day LAN and WAN administration meetings, reporting network operations, maintenance and support activities.
  • Developed and established procedures to protect government personnel, buildings and equipment to include serviceability of alarm and intrusion detection systems.
  • Constructed and maintained Virtual Local Area Network (VLAN) and secure operations of multimillion dollar equipment for the organization.
  • Monitored stability of network and wireless services to deliver comprehensive stability.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Identified and immediately resolved issues with network devices.
  • Planned, coordinated and implemented network security measures.
  • Provided on-call support for network engineering duties.
  • Provided consistent support through on-call rotation duty.
Battalion Command Sergeant Major, 11/2017 to 07/2020
United States ArmyCity, STATE,
  • Senior Enlisted Advisor directing and operating the day to day organizational activities; handled administrative requirements for over 500 personnel throughout the pacific region to include Japan, Okinawa, Guam and Hawaii, maintained records and submitted operational reports.
  • Oversaw teams planning, implementing and realigning field and base operational strategies of three different locations.
  • Supervised the Accountability of over 23 Million dollars worth of signal equipment, along with ordering, unloading, sorting and tracked supplies and equipment needed for unit activities.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
  • Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Sergeant Major, Chief Human Resources Officer, 08/2015 to 10/2017
United States ArmyCity, STATE,
  • Senior Enlisted Advisor who oversaw daily activities, meetings, and coordinated employee placements and administration standard operating procedures.
  • supervised and set up promotion selection activities, committee boards, position changes and handled sensitive paperwork.
  • Recruited, hired and oversaw 21 staff members by overseeing job interviews, talent management, records review, assignments and conducting exit interviews and leading onboarding sessions.
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Directed onboarding leadership, management, promotion courses and training for over 15,000 employees each year, keeping Army unit operations smooth and production efficient with skilled candidates.
  • Provided guidance to over 27,500 personnel on administrative policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of military assignment grievances.
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Created and implemented database tools and procedures to meet all compliance systems and auditing processes through automation.
  • Executed on-time, under-budget project management on complex issues for senior leadership while supporting sales planning initiatives.
Battalion Command Sergeant Major, 07/2012 to 07/2015
United States ArmyCity, STATE,
  • Supervised the operations of a NATO Communications organization with over 475 personnel. Handled administrative requirements, maintained records, and submitted operational reports.
  • Oversaw teams planning, implementing, and realigning field and base operational strategies.
  • Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
  • Managed all aspects of administrative and personnel needs of ground supply operations.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
  • Directed collection, organization, and application of field intelligence and combat data to enhance troop safety and operational success.
  • Inspected and maintained over 500 vehicles, machinery, and parts for European training operations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Maintained energy and enthusiasm in afast-paced environment.
Education
Master of Science: Organizational Leadership, Expected in 09/2019 to Trident University International - Cypress, CA
GPA:
  • Honoree of Summa Cum Laude
  • 3.96 GPA
Bachelor of Arts: Liberal Arts And Sciences, Expected in 10/2015 to Excelsior College - Albany, NY
GPA:
  • 3.86 GPA
: , Expected in 03/2015 to Master Resiliency Training Course - Philadelphia, PA,
GPA:
Leadership Course: Leadership And Technical Management , Expected in 06/2012 to Senior Level Leadership And Management Course - El Paso, Texas,
GPA:
Certifications
  • CSP - Certified Safety Professional
  • ECOO-C - Executive Chief Operations Officer Leadership - Certified
  • Defense Travel System Operations Course
,

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Resume Overview

School Attended

  • Trident University International
  • Excelsior College
  • Master Resiliency Training Course
  • Senior Level Leadership And Management Course

Job Titles Held:

  • Sergeant Major, Network Operations Supervisor
  • Battalion Command Sergeant Major
  • Sergeant Major, Chief Human Resources Officer
  • Battalion Command Sergeant Major

Degrees

  • Master of Science
  • Bachelor of Arts
  • Leadership Course

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