Accomplished IT Professional with 10 years experience with eCommerce system and vendor management. Looking to bring strong DHL product and system expertise and a proven record of innovative solutions and process management.
Excellent interpersonal communication, follow up on projects, analytical and strategic planning, and organization.
Planning and implementation of software rollouts and deprecations.
Extensive knowledge of eCommerce business and web technologies and trends such as SaaS.
Familiar with many DHL Express systems including Easyship, Webship, WSI, EmailShip, Corporate Ship, XML-API, XML-PI, TAS web services
Senior XML integration Engineer09/2012 to CurrentDHL ExpressTempe, AZ
Lead integrator for planning, and implementing some of the largest DHL customers and vendors such as BorderFree, Honeywell, BorderFree, Rocksolid, Apple, Microsoft and InXpress
Employee of the quarter for Q4 2014 for work performed on Luggage Forward, another top DHL customer.
Attend yearly trade shows to keep up to date on Market trends and managing professional relationships in the business.
Responsible for large migration projects such as migrating all existing users from XML-API's legacy platform to XML-PI's global platform
Regional, and often times, global point person for all XML related questions and integrations for a variety of customers and vendors.
Provided strategic planning, recommendations and changes to XML systems during UAT and SRS/MRS reviews. As well as performing all UAT's to XML systems in the last 5 years.
Lead Technician02/2010 to 09/2012DHL ExpressScottsdale, AZ
Final tier support for various systems and issues including, but not limited to, database maintenance and manipulation, hardware issues, Windows issues, networking, and programming languages.
Lead UAT (User Acceptance Tester) Tester, as well UAT coordinator monitoring UAT testing of others for various systems including WSI, EmailShip, Corporate Ship, Easyship, Webship.
In charge of creating training materials, and conducting training and uptraining for new and experienced technicians. Training systems WSI, EmailShip, Corporate Ship, Easyship, Webship.
Technical Service Representative Level II11/2007 to 02/2010DHL ITSCScottsdale, AZ
Take inbound calls and troubleshoot hardward, software, and networking issues for Easyship software, Easyship connect, and Webship.
Follow up and answer to customer related emails regarding technical issues related to the above listed software.
UAT (User Acceptance Tester) Test updates on various DHL Express platforms, applications, and solutions. Testing includes identifying bugs, change requests, and enhancements before Release to Production.
Responsible for on call escalations for DHL's top customers.
Dialer Management and Automation02/2004 to 02/2007Target FinancialTempe, AZ
Manage Avaya predictive dialing system closely.
Follow the day's strategy while constantly analyzing various indicators to make on the fly changes to deter negative trending.
Communicate daily with team leads to ensure business goals are met and provide feedback on strategy.
Research and resolve complex technical issues for hundreds of team members.
Create and analyze reporting data from the dialer and recommend improvements in call strategy daily to improve roll rates and reduce credit loss.
Develop a working theory of dialer impacts and results, proactively searching for potential issues.
Support new system installations and provide support on new and current systems.
Worked on special projects monthly, including 6sigma reporting.