Quality-minded Field Supervisor highly effective at operating with minimal input and accomplishing project objectives according to budget and timeline requirements. Sets up operations, manages sites and maximizes team performance.
Establish and maintain consistent standards of work performance and participant evaluation.
Plan and supervise work activities of youth participants by gathering and organize work orders and assessing job sites.
Maintain the safe operation of Work Program vehicles including checking for unsafe conditions and reporting problems and irregularities to the Program Manager.
Safely transport participants to the job site.
Issue proper tools to each participant, instruct on the proper and safe use of tools and ensure participants' understanding.
Provide program orientation to participants by explaining expectations, consequences of rule violations and incentive evaluation system.
Observe conduct, work skills and behavior of participants and maintain order, safety, and discipline at all times by keeping group occupied with constructive work habits.
Perform on site counseling with each participant regarding specific offense, number of days owed and possible consequences for continued unacceptable behavior.
Organized lunch, rest, and bathroom breaks.
Motivate uncooperative youth to complete their assignment while creating and maintaining a safe and positive environment for the entire group.
Assess and document daily performance of participants, prepare daily reports on statistics, roster, incidents, or injury reports; organizes participants paperwork, notifies Probation of “no-shows” and submits paperwork to the assigned Program Manager.
Supervise youths proven to be more difficult, sophisticated, or possessing severe and violent behavior problems; work closely with Probation Officer regarding unique or specific problems relating to participants.
Meet with each Probation Officer on a monthly basis for processing non-compliant cases.
Supervise technical and support staff by organizing, planning, and directing work assignments to ensure proper paperwork is completed and turned in for each unit and the quality of work done in assigned areas is acceptable.
Provide input to the Program Manager on technical and support staff performance evaluations. Coordinate mandatory staff training.
Administer emergency first aide or C.P.R. as required, transport to emergency care facilities, and notify parents of medical emergencies.
Develop and solicit revenue generating job sites.
Monitor program expenditures, purchases and inventories for all program equipment, tools, and vehicles.
Ensure that assigned personnel perform duties and responsibilities in a safe and prudent manner that does not expose them or others to unnecessary harm or risk of on-the-job injury.
Observe activities of juveniles detained within an assigned area.
Assist and support juveniles in building healthy life skills to help increase their opportunity to be successful in the future.
Ensure the safety and security of juveniles, staff, and visitors, by monitoring and taking appropriate action following the principles, policies, and practices relevant to the area of assignment.
Assist the public, either in person or on the telephone, by providing information regarding Jan Evans Department operations, policies, and procedures in accordance with established guidelines and protocols, and/or making referrals to appropriate staff or other agencies.
Complete reports, utilizing a variety of informational sources and data collection techniques, and forward to appropriate staff for processing. Reports include but are not limited to: booking and release records, juvenile incident reports, and shift activity reports.
Observe activities and individuals within an assigned area of the Washoe County Detention Facility, through direct visual scan or closed circuit television monitors, to identify potential security problems and take prescribed action.
Monitor cell control panels, audible alarms, fire alarm system, radio transmissions, and other control systems within the facility in order to respond to situations as they occur, in an appropriate and timely manner.
Regulate access and movement by inmates, civilians, and deputies to assigned areas, by remotely opening and closing electronic doors, in order to maintain security and safety within the facility.
Monitor inmates within the facility, verify inmates' destinations, and notify deputies and civilian staff of inmates' arrival in order to assist deputies in the movement and placement of inmates.
Respond directly to inmate communications in the housing units and common inmate areas, providing them with information and assistance in accordance with prescribed procedures and protocols.
Maintain a computerized database of inmate housing assignments; provide copies of the housing report to deputies at the change of each shift to facilitate operations and assist with maintaining security within the facility.
Screen visitors to the detention facility, maintain visitor records, and monitor inmate visits to ensure regulations have been met.
Oversee the daily operations of the Rewards Club to ensure excellent customer service delivery
Assist with recruiting, hiring, training, coaching, motivating and disciplining
Perform many of the administrative functions of the Rewards Club including record keeping, payroll, ordering, scheduling, extending memos, updating policies and procedures, creating the online passport promotions for guests view, issuing win and loss statements, and responding to all guests concerns and
questions via email or phone
Evaluate the performance of employees and implement a plan of action when needed
Resolve all customer complaints by implementing the current service recovery techniques
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