Senior Vocational Rehabilitation Consultant Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
APS, agency, Benefits, Case Management, Coach, interpersonal, consultation, Consulting, contracts, Counseling, crisis intervention, critical thinking, client, clients, customer service skills, client support, Database, Diagnosis, discharge planning, documentation, fast, Forms, functional, funds, insurance, Job Analysis, Director, managing, market, meetings, mental health, Mental Illness, mentor, Mentoring, Works, Monitors, negotiation, physical disabilities, policies, presentations, quality assurance, Rehabilitation, reporting, research, safety, seminars, strategy, supervisor, supervision, training programs, trauma, Treatment Plans, Treatment Planning, written communications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
08/2011 to Present Senior Vocational Rehabilitation Consultant Cvs Health | East Stroudsburg, PA,
  • Evaluates vocational information in order to ensure that there is verification of stated occupations and that there is a clear understanding of the physical and cognitive demands of the occupation.
  • Develops, implements, and maintains cost effective rehabilitation interventions by providing expert consultation and telephonic counseling services.
  • Thoroughly reviews vocational, medical, and other data and coordinates a wide range of services aimed at returning claimants to gainful employment.
  • Provides a superior level of claims support services through a holistic analysis of vocational information in each case as indicated or requested by Benefit Center staff.
  • Communicates effectively both verbally and in writing with a variety of constituencies, utilizing all information and considering all company policies and procedures.
  • Utilizes excellent critical thinking, communication, and documentation skills, in complex situations and at a high level in multiple settings with peers, partners, and others to evaluate best action steps needed to complete vocational management of the file.
  • Maintains up-to-date knowledge of disability contracts, definitions of disability, and return-to-work (RTW) incentives and provisions.
  • Assesses claimant's functional status and rehabilitation potential on a case-by-case basis.
  • Identifies files for vocational intervention by proactive self-referrals and works in partnerships with the claims teams to respond to requests for RTW reviews.
  • Determines the feasibility of providing a wide variety of vocational services such as: Occupational analysis, RTW, job search assistance, vocational assessment, labor market services (LMS) and others as indicated.
  • Clarifies medically supported restrictions and limitations by collaborating with medical and clinical resources.
  • Develops, implements, and coordinates complex vocational rehabilitation plans of action.
  • Provides vocational opinion on occupation(s) and work capacity.
  • To facilitate RTW, provides telephonic counseling, analysis and information to all involved parties.
  • Communicates with employers to identify occupations within the individual's capabilities.
  • Plans and performs vocational RTW rehabilitative services with selected claimants.
  • Monitors and refines services contracted to private rehabilitation companies.
  • Determines work capacity, compares the full range of occupational demands with medically-supported restrictions and limitations to assist the claims professional in evaluating own-occupation or any-occupation benefit liability.
  • As needed, evaluates the full range of claimant's training, education, and experience with detailed labor market information.
  • Forms and effectively documents a vocational opinion; utilizes when needed, nationally recognized vocational sources, internet, and vocational software to analyze and research jobs, to identify accommodations, to identify occupations, and to identify the availability of jobs within a labor market.
  • Proactively provides vocational input in claim meetings and leads discussions to facilitate appropriate vocational intervention in collaboration with claims professionals to set claims strategy.
  • In partnership with Clin/Voc Director (CVD), assess training needs of vocational peers and develops and implements training programs for peer VRC's.
  • Mentors and instructs less experienced VRC's to apply or improve rehabilitation consulting and counseling techniques relative to disability insurance contracts and situations.
  • Coordinates in-service training for maintenance of certification status.
  • Provides training programs for Benefits Center staff, toward their improved screening and selection of appropriate vocational rehabilitation cases, and accurate vocational and occupational analyses requests.
  • Disseminates vocational information in periodic seminars Coach, mentor and educate clinical consultants, and other claims partners on vocational issues.
  • Researches and identifies private vendors for the provision of vocational services.
  • Works in conjunction with CVD to coordinate and monitor vendors as needed.
  • Participates in customer tours/visits, by making vocational rehabilitation presentations to existing and potential accounts.
  • Provides direct and selected assistance to the CVD in support of managing the Clinical and Vocational Services unit.
10/2010 to 08/2011 Adult Clinical Case Manager Youth Alternatives Ingraham 50 Monument Square | City, STATE,
  • Maintain an individual caseload of approximately 25 disabled adult clients Complete comprehensive assessments of client functioning (mental health history, trauma and abuse history, substance abuse, general health, employment, status and skills, medication needs, self-care potential, supports, living situation, and general capabilities) Develop and initiate Individual Treatment Plans that address targeted areas of change through observable and measurable goals Provide supportive counseling Coordinate community resources (vocational services, housing supports, clinical service, substance abuse treatment, DHHS, crisis intervention services, etc) Evaluate clients' readiness/commitment for change Provide professional collaboration with YAI staff and outside providers Monitor clients' safety through crisis planning and crisis services Provide discharge planning Prepare and maintain file documentation of each client contact and service Contributes to quality assurance through reporting client outcome data, compliance of agency policies, Medicaid regulations and all licensing standards Actively participate in weekly supervision with direct supervisor Achieve a minimum of 22.5 billable service hours each week.
05/2010 to 02/2011 Clinical Case Manager Maine Vocational And Rehabilitation Associates | City, STATE,
  • Maintain caseload of adult clients with diagnosed Axis 1 mental disabilities Form therapeutic relationship with clients Complete thorough client intakes Evaluate and assess clients' individual needs Develop and implement individual treatment plans with measurable goals Assist clients in assessing community resources Collaborate with community providers/agencies and treatment providers Advocate for clients'' best interest Support clients' positive functioning Maintain impeccable case records in APS Healthcare Database System Make client referrals to appropriate services when necessary.
01/1 to 05/2010 Vocational Rehabilitation Counselor Practicum Intern Maine State Vocational Rehabilitation Services | City, STATE,
  • Maintain a caseload of clients diagnosed with mental and/or physical disabilities Complete thorough intakes with new program clients' Assess and evaluate clients'' capabilities as well as limitations and restrictions Evaluate clients'' readiness for employment Assist clients' in identifying vocational interest and aptitudes Provide information regarding career training and the labor market Develop Individual Plans for Employment with each client Provide effective vocational counseling Work collaboratively with job developers, job coaches, case managers, and clinical professionals Complete Job Analysis and Vocational Assessments Maintain individual case records Allocate appropriate funds for client support/accommodation when necessary Identify and advocate for clients' needs, rights and accommodations Work diligently and collaboratively to find valuable employment/education/training Make appropriate community referrals as needed.
Expected in December 2010 Master of Science | Rehabilitation Counseling Mental Health Counseling University of Southern Maine, Gorham, Maine GPA:
Rehabilitation Counseling Mental Health Counseling GPA: 3.9
Expected in May 2008 Bachelor of Arts | Sociology Holistic Integrative Health University of Southern Maine, Portland, Maine GPA:
Sociology Holistic Integrative Health GPA: 3.7

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Resume Overview

School Attended
  • University of Southern Maine
  • University of Southern Maine
Job Titles Held:
  • Senior Vocational Rehabilitation Consultant
  • Adult Clinical Case Manager
  • Clinical Case Manager
  • Vocational Rehabilitation Counselor Practicum Intern
  • Master of Science
  • Bachelor of Arts

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