Senior Training Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Summary
  • Expert knowledge in Installation & Maintenance
  • Strong experience in Cable Maintenance/ Repair,
  • Strong10 years of experience in U-VERSE
  • Expert Senior Training Manager.
  • Member of WALT, OLE, DOT, UDACITY
Professional Experience
10/2006 to Current Senior Training Manager Otg | Flushing, NY,
  •   Lead in training new hires , Management , and Outside Technicians I / M , Construction in Free pole climbing , splicing cables , ladder climbing , reading maps , U - Verse system.
  • Donnal teaches to communicate an open enviorment , take in , intergrate , and retain new facts , perspectives and the knowledge for employees to reach their goals , Donnal  also uses the lessons of experience and personal interaction to influence learners.
  • Leads to support fellow employees in decision making and establish a high level of trust and welcome different points of views.
  • Leads to assist the  contractors with SAP in getting materials needed for the class that day or week .
11/2005 to 10/2006 Installation/ Maintenance Manager Advantage Security | Fort Collins, CO,
  • I&m Installation and Repair Manager Manage 17 Installation and Repair technicians.
  • Supervising integrity of telephone plant facilities , including ADSL , ISDN , PAIR GAIN and copper conductor cables.
  • Restoring service and interfacing with customers during outages caused by weather , construction , or any other damage to outside plant.
  • Coordinating crews of Pacific Bell workers and / or contractors to complete restoration of service to maximize customer satisfaction.
  • Prepare daily reports for time reporting , expenses , audits , plant damage , and communicate them to other groups such as MLAC , WCC , Engineering , Legal , and Marketing.
  • Responsible for training new employees in work performance and safety practices.
  • Use all database systems such as SORD , LMOS , TAN , COSMOS and LFACS to make additions and changes to customer's records.
  • Work with the Business office on Labor Disputes.
  • Resolve customer issues including escalations and complaints to either the PUC or the Executive Office.
  • Building Safety Warden for 262 E.
  • 19th AVE.
  • Audit safety equipment being used by technicians to ensure their integrity and train the technicians on the proper usage of safety equipment.
  • Investigate accidents , occupational or motor vehicle , for possible deficiencies or training issues.
  • Attend Customer Experience meetings to assist in evaluating dissatisfied customers and creating a resolution to improve our service.
11/2004 to 11/2005 Cable Maintenance Manager ATT | City, STATE,
  • MAINTENANCE Manager Manage 15 Air Maintenance Technicians.
  • Supervising integrity of telephone plant facilities , including Air Pressure , Air Dryer Data , Air Pressure Wire Centers , Pressure Alarm Reports .
1991 to 1997 Installation Technician ATT | City, STATE,

  • Experience in Network Services
  • Experience on Service Orders, to read and interpret on task to be done
  • Experience on Installation/ Repair Residence/ Business Pain old Telephone, placing drop wire aerial/ buried and cross connections, 66 Blocks, Inside wire and Jack installs
  • Experience on Installation ISDN, IPDSL, VDSL, HiCAPS, T1's, testing and repair on High profile circuits.
  • Experience with Customer Service Residence/ Business, being the customers advocate in resolving issues.
Expected in Certification ATT ERICSON/ADTRAN CMAT TA5000 | , , GPA:
Expected in High School Diploma | Doherty Memeorial High School, Worcester, MA GPA:

  Donnal assisting Lead in the Charlotte Learning Center for 5 years, including ordering tools and materials for all classes, helping Contractors with SAP to follow-up on sessions, helped the contractors with getting their Global Logins corrected, assisted in Hiring for the Instructor Positions, Keeps and open door policy for Technicians and Managers in the field. Donnal  assist in building labs for the Charlotte Learning Center the Network Facilities for the Wire Week, Donnal's build the labs for Copper Splicing and Repair, Build the lab for Basic Fiber Splicing. Donnal took lead in GPON to tech most of the North Carolina and South Carolina Prem Technicians. Donnal  taken lead in Training the Network Managers their Hiring skills in RJP's.

  • Wireless/Wireline Technologies  Experience worked on UVERSE installation and Repair, Managed Uverse Crew.     
  • QUALITY ASSURANCE AND TESTING Experience Cable Locates/Repair and Testing 
  • Project Management Experience. Taking lead in Lab build for Directv,  ordering tools and material, Donnal's lead in building labs for Basic Copper Cable Splicing, Basic Fiber Splicing Classes. 
  •  Network Technology  Experience  worked in Dispatch Center, Service Technician, Cable Splicing Technician. Managed Service Technicians, Cable Maintenance Technicians, Air Location Crew.
  • Customer Focus Proficiency Experience in Customer Service acting as the customers advocate.
  • SDA and Delivery Experience in Training, Delivery in I&M, VDSL, CABLE SPLICING and MAINTENENCE, FIBER INSTALLATIONS/REPAIR.

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Resume Strength

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Resume Overview

School Attended
  • Doherty Memeorial High School
Job Titles Held:
  • Senior Training Manager
  • Installation/ Maintenance Manager
  • Cable Maintenance Manager
  • Installation Technician
  • Certification ATT ERICSON/ADTRAN CMAT TA5000
  • High School Diploma

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