Responsible for development and implementation of programs and approaches to address the long- and short-term business related training and professional development needs for 137 store retail chain.
Responsible for new application deployment including current and future state analysis, development of training strategy and methodology, project management, communication, delivery, and post-implementation assessment for the purpose of ensuring alignment with the current business strategy. Worked remote from Amarillo for the first 4 years. Held positions of Automation trainer (IT), Release Consultant (IT), Business Training Consultant, and Change Management Consultant.
Began as a member of the mainframe applications team responsible for program maintenance and enhancements. Progressed to Training Specialist, Senior Training Specialist, then led department responsible for providing training to internal and external clients on proprietary claims administration system.
Specialist/Sr. Training Specialist
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