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Senior Training Consultant Resume Example

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SENIOR TRAINING CONSULTANT
Career Overview
Recognized leader adept at pairing solutions with organizational needs. Record of success designing, developing and delivering programs to address functional and business system implementations, business and industry initiatives, procedures, and training. Demonstrated competency in areas of change management, influence, negotiation skills, staff development, coaching and motivation. Highly skilled communicator adept at building strong professional relationships across all levels in the organization.
Qualifications
  • Strong consulting and collaborative skills
  • Excellent problem solving skills
  • Strong presentation skills
  • Skilled contract negotiator
  • Clear concise communicator
  • Proficient project manager
Technical Skills/Proprietary Software
MS Office, MS Project, SnagIt, Robohelp, Captivate
P & C Source, SRSource, Claim InKnowVation, Cognos
WC EDM, RAD, Bus. Obj./CSK, Corporate Systems, KRONOS
Accomplishments
Oracle/Taleo/Learn Learning Management System
  • Implemented Corporate and store locations. Project included product selection, contract negotiation, HRIS integration, historical data feed, off the shelf modules, customized in-house modules, videos, and certifications. Developed individual learning plans based on job code for Hastings associates.
Operations Manuals
  • Collaborated with Operations, Product, and Promotions teams to update operations procedural documentation. Migrated from outdated hard copies with multiple locations and owners to one book of record with search and print functions located on the company intranet. Implemented update portal to ensure ongoing integrity of the manuals.
Extensive Restructuring Initiative
  • Supported software roll-out, data conversion and training resulting in a productive level of staff performance using the new automation in 7 WC Centers and 2 Medical Only facilities.
Work Experience
Senior Training Consultant
June 2007 to March 2013Hastings Entertainment － Amarillo, Texas

Responsible for development and implementation of programs and approaches to address the long- and short-term business related training and professional development needs for 137 store retail chain.

  • Create comprehensive training and development programs to train new associates and extended programs to increase effectiveness of existing associates; a population of approximately 5500.
  • Assemble and manage Training team to effectively meet ongoing business unit needs, including team development, budget management (approximately 500k) and performance management. Ensure that necessary expertise is available within the department and address gaps when needed.
  • Established clear and consistent documentation methods for all processes and communications updates.
  • Conduct Leadership Academy at local community college. The department partners with subject matter experts to deliver a week long program comprised of lectures and workshops that focus on leadership and operational execution.
  • Attend all "new store" openings and provide Orientation and Customer Service training.
  • Organize Regional meetings held at various locations for 350 - 700 associates. Large scale project management including site selection, budget constraints (65 - 350k), program focus, activities, travel, meals, etc.
Change Management Consultant
April 1999 to June 2007The Hartford Financial Services Group, Inc. － Hartford, Connecticut

Responsible for new application deployment including current and future state analysis, development of training strategy and methodology, project management, communication, delivery, and post-implementation assessment for the purpose of ensuring alignment with the current business strategy. Worked remote from Amarillo for the first 4 years. Held positions of Automation trainer (IT), Release Consultant (IT), Business Training Consultant, and Change Management Consultant.

  • Consulted with business customers on the integration of new system functionality with existing and anticipated workflows and best practices.
  • Provided dotted-line leadership to field operations personnel recognized for positive attitude, technical skills and business acumen.
  • Gained recognition for the ability to "communicate" with employees with varied learning styles and vastly different levels of technical sophistication.
Manager/Coordinator of Training and Development
December 1993 to April 1999Corporate Systems/CS Stars LLC － Amarillo, Texas

Began as a member of the mainframe applications team responsible for program maintenance and enhancements. Progressed to Training Specialist, Senior Training Specialist, then led department responsible for providing training to internal and external clients on proprietary claims administration system.

Manager/Coordinator

  • Coordinated schedules of training team matching skills to needs.
  • Manage departmental budgeting for internal/external education programs.
  • Managed/mentored a revolving pool of Associates in Training in preparation for deployment throughout the company. Duties included program development, progress assessments, special project assignment and performance evaluations.
  • Organized, marketed, and conducted client training seminars.
  • Partnered with area community college to provide professional development seminars complementary to area businesses.

Specialist/Sr. Training Specialist

  • Provided internal and external customized system training.
  • Designed and developed learning materials to ensure continuity between material and methodology in order to improve job performance and prepare for changing job demands.
  • Provided support to sales staff for extensive sales demos.

Developer

  • Interpreted code to determine exact program functionality and data outcome.
  • Evaluated and designed basic enhancement requests.
Education and Training
Insurance Institute of American (IIA)Workers Compensation Pictorial, Introduction to Claims, INS 21, INS 22
Associate in Automated Management 131 and 132
CertificationsSituational Leadership, Inside Out Leadership
Instructional Designer - Langevin Learning Institute
BBA : Computer Information SystemsWest Texas A & M University － Canyon, Texas, United States of America
CoursesDMS Retail Multi Unit Management, MOHR Leadership
Lominger Leadership Architecture
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Resume Overview

Companies Worked For:

  • Hastings Entertainment
  • The Hartford Financial Services Group, Inc.
  • Corporate Systems/CS Stars LLC

School Attended

  • Insurance Institute of American (IIA)
  • Certifications
  • West Texas A & M University
  • Courses

Job Titles Held:

  • Senior Training Consultant
  • Change Management Consultant
  • Manager/Coordinator of Training and Development

Degrees

  • BBA : Computer Information Systems

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