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Senior Training Consultant Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Professional trainer and educator with 15+ years experience educating adults and creating meaningful ways for people to improve their performance, develop their skills and fulfill their organization's mission. Experience spans increasing productivity in 50+ organizations delivering training to 2,500+ adults. Identify and focus on the real needs of clients in a respectful and effective manner.
Qualifications
MS (2010) Word, Excel, PowerPoint, Outlook and multiple data bases. Skills: Experience with Skillsoft, WebEx and other E-learning technologies. Web page creation, using Joomla. Experienced facilitator and Master of Ceremonies for non-profit events.
Education
Mediation & Conflict Management Woodbury College Montpelier, VT Expected in Post-Graduate : - GPA :
Cambridge, MA Expected in Certificate in Administration & Management (Post-Grad) Harvard University Ext. : - GPA :
Business University College , Cork Expected in Bachelor of Arts : - GPA :
Certifications
Experience
The Columbia Group - Senior Training Consultant
Arlington, VA, 01/2010 - 01/2012
  • Fortune 1000 company comprised of innovative and diversified financial service companies with 800+ employees and $64.5B insurance in-force.
  • Managed operations of NLGroup's corporate university offering over 100 employee development courses.
  • Partnered with managers to create customized offerings that would best meet employee development goals and organizational needs.
  • Coached managers and employees primarily on communication issues.
  • Designed and introduced 7 new courses in 18 months including a two-day training for new managers.
  • Expanded e-Learning options through the development and introduction of 2 on-line compliance courses for all employees.
  • Created audio library which increased skill development learning opportunities for remote employees and commuters.
  • Developed and implemented meeting guidelines for the HR team resulting in more efficient and relevant meetings.
  • Subsequently selected to design and develop corporate wide meeting practice guidelines.
  • Delivered extensive new-hire orientation program which improved the on-boarding process for all levels of new employees, consistently receiving high satisfaction scores.
  • Just-A-Start Corporation - Mediation For Results Program Non-profit with programs serving thousand's of low/moderate-income people with housing stabilization, education, job placement, and conflict resolution.
Woodbury College Mediation & Conflict Management Program Champlain College - Director of Training/Mediator
City, STATE, 01/2006 - 01/2010
  • Designed and delivered 50+ trainings/workshops to both human service organizations be more efficient in their communications involving conflict as well as individuals moving out of homelessness to successfully interact with their landlords and sustain housing long term.
  • Mediated over 300 court- related cases and managed/mediated another 1,000 individual cases.
  • Wrote/developed over 30 professional learning guides, resource links and other online tools.
  • Developed new curriculum for new condominium owners and housing association boards to better improve relationships among residents and board members.
  • Co-created an 8-session curriculum for resident leaders in 12 public housing developments to more effectively navigate tenant/management conflicts.
  • Created and delivered communication development workshops for the Boston Housing Authority, New England's largest public housing agency to improve staff/management relations.
  • Designed and implemented a successful new web site with over 30 pages of practical content including negotiation guides, resource sections, FAQs and newsletter subscription Paul Lambe / resume, p.
  • 2 Pre-eminent and pioneering program in competency-based training and development of professional mediators and other conflict management practitioners.
- Associate Program Director Program Director/ Faculty Member
, , 01/1999 - 01/2005
  • Managed all aspects of intensive college program for adult learners specializing in professional conflict management.
  • Taught five of the program's competency and skill development courses.
  • Delivered the college's flagship basic mediation workshop to both students and general public attendees.
  • Managed a 120-hour internship program for new mediation and training professionals.
  • Part of team that conceived, developed and implemented a year long-program for working adults that formed the basis for the development of a Master's program.
  • Taught Facilitation Skills and Mediation using video to enhance feedback and skill development.
  • Consistently lauded by students for delivering inspiring learning experiences through a passion for connecting with and empowering others.
  • Supervised and mentored over 60 mediators in developing their professional skills and presence.
  • Private Dispute Resolution Practice, MA and VT Provider of mediation, training and facilitation services to diverse businesses and organizations.
- Trainer, Facilitator and Mediator
, , 01/1998 - 01/2006
  • Provided direct service in workplace, family, community, landlord/tenant and court-related cases.
  • Facilitated meetings for over 50 organizations, managing large groups involving complex and contentious issues.
  • Delivered over 25 trainings including the design and development of 12 new workshops in communications.
  • Served on team of facilitators at inaugural environmental conference held simultaneously in 38 countries.
Community Involvement
Affiliations
American Society for Training & Development, Member Restorative Reentry Program, Circles of Support and Accountability (COSA), Community Justice Center, Montpelier, VT - Member New England Association for Conflict Resolution - member Vermont Mediator's Association - Board Member (Former) American Society for Training and Development - member
Skills
agency, audio, basic, Coaching, Communication Skills, conflict resolution, conflict management, content, Course Development, financial, Harvard, HR, insurance, Teambuilding, MA, Management Skills, managing, Mediation, Meeting Facilitation, meetings, Excel, Outlook, PowerPoint, Word, negotiation, newsletter, organizational, profit, receiving, employee development, video, web site, Web page creation, workshops

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Resume Overview

School Attended
  • Mediation & Conflict Management Woodbury College
  • Business University College
Job Titles Held:
  • Senior Training Consultant
  • Director of Training/Mediator
  • Associate Program Director Program Director/ Faculty Member
  • Trainer, Facilitator and Mediator
Degrees
  • Post-Graduate
  • Certificate in Administration & Management (Post-Grad) Harvard University Ext.
  • Bachelor of Arts

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