LiveCareer-Resume

senior tour and training consultant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Websites, Portfolios, Profiles
  • www.linkedin.com/in/Jessica
Professional Summary

Sales and Customer Service Service Professional with over 20 years of B2B and retail sales experience. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational and communication skills.

In-depth and clear understanding of B2B sales and Customer Service excellence. Looking to grow and excel in a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Microsoft Office
  • CRM Software
  • Active Listening
  • Intuit QuickBooks
  • Verbal and Written Communication
  • Customer Service
  • Relationship Building
  • Detail-Oriented
  • Customer Inquiry and Response
  • Event Planning
  • Employee Training
  • Contract Negotiation
  • Business Development
  • Problem Solving
  • Customer Referrals
Work History
Senior Tour and Training Consultant , 03/2020 - Current
24 Hour Fitness Worldwide, Inc. Highlands Ranch, CO,
  • Provide professional Sales and Customer Service to a wide variety of Manufacturing facilities. Assist prospects in evaluating their audio requirements and challenges for tours, training and staff communications.
  • An expert in providing the most appropriate solution to our customers in manufacturing, warehouse/ distribution centers, training, trade shows and education venues with Plant-Tours.com patented products.
  • Extremely familiar with various manufacturing facilities in how they operate, challenges they face and have a thorough understanding of their environment. I have personally been on-site servicing many of our customers in facilities in U.S., Canada and Mexico.
  • Handle high volume of both inbound and outbound leads.
  • Utilize consultative sales approach to discuss prospect's needs, arrange for comprehensive Demo Kits to be shipped to their location and provide video sales presentations of our products and solutions.
  • Prepare and send detailed quotes for both complete systems and parts orders.
  • Practice effective follow up and planning procedures using comprehensive CRM.
  • Maintain large customer base and provide exceptional Customer Service during and after sale.
  • Process orders and work closely with shipping and accounting to complete sale.
  • Actively practice aggressive Marketing tools and techniques to effectively generate additional sales and referrals.
Sales and Service Manager , 03/2011 - 03/2020
Terminix International, Inc Frankfort, KY,
  • In this role provided professional Sales and Customer Service of communication products to a wide variety of Manufacturing facilities. This includes employee and VIP guest visitor tours, training and staff communications.
  • Sales and Service Manager for 9 years.
  • Fully trained 6 new sales people during my time in this role.
  • Performed regular account reviews with Sales Team to identify areas of need, make recommendations and implement improvement procedures.
  • Reported directly to General Manager.
  • Sales team processed high volume of inbound leads.
  • Using consultative sales approach to discuss prospects needs and arrange for Demo Kits to be shipped to prospects.
  • Followed up with customers to review Demo Kit evaluation and provide solutions recommendations.
  • Prepared and forwarded detailed quotes for both complete systems and parts orders.
  • Practiced effective follow up and planning procedures utilizing Quick Books accounting program.
  • Maintained a large customer base and provided exceptional Customer Service during and after the sale.
  • Processed orders and worked closely with shipping and accounting to complete the sale.
  • Organized and managed a comprehensive on-site Full Service Program for our clients.
  • Worked closely with customers to assist in group hospitality functions.
  • Managed an extensive 1099 Service Representative program.
  • Organized travel and extensive event planning logistics to support our client's special events, open houses and large tour functions.
  • Used available Marketing tools and techniques to effectively generate additional sales and referrals.
Construction Project Manager/Installer Service Specialist, 07/2006 - 03/2011
The Home Depot/DFW Enterprises City, STATE,
  • Provided construction services and consulting for residential clients.
  • My focus targeted new projects for existing construction market.
  • Installed a wide variety of residential doors. Front entry, interior, ,storm and patio doors.
  • Worked for a General Contractor to perform a variety of construction projects and home improvements.
  • Maintained own tools and had a working knowledge of construction concepts and practices.
  • Maintained own vehicle, expenses and travel logistics.
Sales and Service Technician, 06/1990 - 05/2006
Alltel Wireless City, STATE,
  • Provided sales and wireless telecommunications solutions for commercial and individual accounts with a complex suite of communication devices and accessories from regional industry leader.
  • Install/Service Technician for 12 years.
  • Installed and serviced wide variety of mobile phone and communications devices in both personal and commercial vehicles.
  • Lead Service Technician for 8 years.
  • Managed team of 6 install and service technicians.
Education
: Business Administration And Management/Marketing, Expected in 1990
-
University of North Carolina At Charlotte - Charlotte, NC
GPA:
Status -
Associate of Arts and Sciences - AAS: Business, Management, Marketing, Expected in 1988
-
Central Piedmont Community College - Charlotte, NC,
GPA:
Status -

Related Support Services

High School Diploma: , Expected in 06/1983
-
South Mecklenburg High School - Charlotte, NC
GPA:
Status -
Certifications

Sandler Sales Training Bronze Certification

,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of North Carolina At Charlotte
  • Central Piedmont Community College
  • South Mecklenburg High School

Job Titles Held:

  • Senior Tour and Training Consultant
  • Sales and Service Manager
  • Construction Project Manager/Installer Service Specialist
  • Sales and Service Technician

Degrees

  • Associate of Arts and Sciences - AAS
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: