Senior Test Engineer Software Quality Assurance Team Lead Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

I have over eleven years of experience as a Software Quality Analyst, with over five years in a lead position. My focus has been in telecommunications and insurance in very dynamic and complex technical environments. I also have more than four years of experience in the financial industry and more than twenty years of customer service experience. To obtain a challenging and enjoyable position that utilizes my achievements, skills, and strategic thinking abilities.

  • Rational Functional Tester
  • HP ALM Quality Center
  • Production Testing
  • Software Testing
  • Regression Testing
  • Agile & Waterfall Methodologies
  • Clear Quest
  • SDLC
  • UAT
  • CA Agile Central (Rally)
  • SoapUI
  • Team Management
  • QA Team Management
  • Software Quality Assurance
  • Requirements Analysis
  • Client Relationships
  • Telecommunications
  • Software Automation
  • Customer Service
  • Client Interfacing & Training
  • Microsoft SharePoint
  • ATM/Debit/Credit Cards
  • Insurance
  • Virtual / Telework teams
  • Bill Pay
  • General Ledgers
  • Business Continuity planning
  • Agile, HP, Quality, Troubleshooting
  • Analytical skills, Insurance, QA, VPN
  • ATM, Invoicing, Quality Assurance, Website
  • Automation, Java, Quest
  • Balance, Team lead, Requirements Analysis
  • Banking, Logistics, SDLC
  • CA, Marketing, Software testing
  • Credit, Money, Testing
  • Client, Microsoft SharePoint, Software
  • Clients, Network, Teaching
  • Customer Service, Printer, Team Management
  • Debit, Processes, Telecommunications
  • Functional, Improve processes, Telephone
  • Remote testing
East Tennessee State University Johnson City, TN Expected in B.A. Bachelors of Business Administration : Finance - GPA :
Work History
City Of Amarillo, Tx - Senior Test Engineer, Software Quality Assurance Team Lead
Amarillo, TX, 02/2016 - Current
  • Lead and direct Software Quality Assurance team's daily activities.
  • Help to manage software release schedule and execute testing of many projects simultaneously.
  • Meet with and update upper management on team's status on a regular basis.
  • Perform software testing using both manual and automated methods.
  • Assist in Automating test cases based on project requirements to perform testing.
  • Utilize Rational Functional Tester to manage defects, requirements, and other project related items.
  • One of two people selected to form a pilot team for a new VA project.
  • Experienced in Agile processes.
  • Selected to lead a team to create automation for over 300 test cases that were being manually completed which saved both the company and client time and money.
Smithfield Foods, Inc. - Events Supervisor
Tar Heel, NC, 08/2011 - Current
  • Supervise up to 35 employees at any given time.
  • Assist with set-up, pre-event, and post-event activities for all events.
  • Assist with all traffic related logistics on/around BMS property.
  • Ensure that all visitors to BMS are in a safe and enjoyable environment.
  • Assist with numerous events at BMS throughout the year.
  • Assist with any issues that might arise.
CGI, Inc - Consultant / Software Test Analyst Lead
City, STATE, 10/2007 - 02/2016
  • Engaged and active in most every facet of the software testing lifecycle from requirements identification to test execution in telecommunications environments (both testing and production).
  • Create test / use cases based on project requirements to perform testing.
  • Utilize HP Quality Center/ClearQuest/Rally to manage defects, requirements, and other project related items.
  • Work closely with developers to help them recognize defects and reduce defect turnaround.
  • Experienced with both mobile (iPad) and non-mobile (Laptop and desktop) devices.
  • Experienced in both Agile and Waterfall processes.
  • Used analytical skills to perform testing in complex VPN provisioning software which included over 100 interlinking web based, ASCII, and Java based applications.
  • Full scale of applications ranged from customer identification, through ordering, to invoicing.
  • Selected to be on a team of five members to pilot a telecommunications project, which won a contract and added over thirty additional positions.
  • Promoted to team lead and managed a group of ten Software QA Engineers in their daily activities.
  • Developed a testing team and trained team members on day to day activities as well as teaching them testing methodologies.
  • Made suggestions to members and clients on ways to improve processes which makes everyone more efficient.
United Southeast Federal Credit Union - Electronics Specialist
City, STATE, 08/2003 - 10/2007
  • Assisted with management of Credit Union computer network, batch processing, troubleshooting computer, printer, and telephone issues, as well as initial Set-up of new computers for 50+ employees.
  • Maintain online banking including online account opening, handling incoming calls from customers and staff, website maintenance.
  • Maintain telephonic response system.
  • Bill Pay program coordinator.
  • Visa Credit Card program coordinator.
  • Balance department related general ledgers.
  • Maintain ATM/Debit card program.
  • Replenished, balanced, and serviced all credit union owned ATM's.
  • Assisted credit union members with any issues, questions, or concerns that arise.
  • Assisted with Business Continuity planning.
  • Teller experience.
  • Marketing experience.

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Resume Overview

School Attended
  • East Tennessee State University
Job Titles Held:
  • Senior Test Engineer, Software Quality Assurance Team Lead
  • Events Supervisor
  • Consultant / Software Test Analyst Lead
  • Electronics Specialist
  • B.A. Bachelors of Business Administration

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