, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Hardworking and reliable CSR with strong ability in customer care and preventative maintenance. Offering good sales and vehicle knowledge. Highly organized, proactive and punctual with team-oriented mentality. Detailed Technician skilled in maintenance services. Demonstrating keen sense of skill to every customer. Known for best-in-class work and great problem-solving skills.
Skills
Customer Service
Work Planning and Prioritization
Preventative Maintenance
Attention to Detail
Documentation and Reporting
Maintenance and Repair
Customer Interaction
OSHA Compliance
Quality Control
Works Well Under Pressure
Multitasking and Organization
Deadline Compliance
Personnel Mentoring
Active Listening
Planning & Organizing
Team Building
Problem Resolution
Good Work Ethic
PPE Use
Basic Math
First Aid/CPR
Friendly, Positive Attitude
Reliable & Trustworthy
Supervision & Leadership
Critical Thinking
Relationship Building
Organizational Skills
Team Management
Training & Development
People Skills
Fluent in Spanish
Credit Card Payment Processing
Calm and Professional Under Pressure
Creative Problem Solving
Upbeat and Positive Personality
Issue and Complaint Resolution
Responding to Difficult Customers
Order and Refund Processing
Understanding Customer Needs
Adaptive Team Player
Store Maintenance
Flexible Schedule
Experience
Senior Technician, 09/2021 to Current Cancer Treatment Centers Of America – Gurnee, IL,
Performed maintenance according to predetermined schedule.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Educated customers on special pricing opportunities and company offerings.
Upheld quality control policies and procedures to increase customer satisfaction.
Exceeded company productivity standards on consistent basis.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Mentored new employees on procedures and policies to maximize team performance.
Improved customer service wait times to mitigate complaints.
Set up and activated customer accounts.
Answered inbound calls, chats and emails to facilitate customer service.
Explained benefits, features and recommendations to maximize client retention.
Developed strong customer relationships to encourage repeat business.
Used proven techniques to de-escalate angry customers during telephone interactions.
Consulted with customers to resolve service and billing issues.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Kept shop area neat and clean by removing debris and safely disposing of used oil.
Changed oil, transmission fluid and filters in vehicles.
Drained motor oil, changed oil filters and greased chassis fittings.
Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
Checked fluids and maintenance-related parts and topped off or replaced.
Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
Maintained tools, test equipment and materials, keeping work areas organized.
Performed complete vehicle maintenance inspections and tapped off fluid levels.
Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
Communicated with customers regarding status of service work and estimated timeframe for completion.
Installed batteries, shock absorbers and exhaust systems.
Reviewed completed work and road-tested vehicles.
Marine Corps Recruit, 12/2020 to 04/2022 Sequoia – Vancouver, WA,
Carried out orders with precision from open and concealed positions.
Helped team carry out non-combat transitional, security and reconstruction operations.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Construction Apprentice, 09/2019 to 06/2020 Pasco High And John Weatherby – City, STATE,
Cleaned and prepared construction sites by removing debris and possible hazards.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Improved operations by working with team members and customers to find workable solutions.
Demonstrated leadership by making improvements to work processes and helping to train others.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Dug trenches, backfilled holes and compacted earth to prepare for construction activities.
Supported worksite safety through proactive hazard management and adherence to safety measures.
Partnered closely with senior construction crew members to support skilled work.
Education and Training
High School Diploma: , Expected in 06/2020 Pasco Senior High School - Pasco, WA GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
French:
Limited
Negotiated:
Accomplishments
Proudly rated by management as a leading performer.
Consistently maintained high customer satisfaction ratings.
Improved delivery of knowledge of services by learning on my own time, realizing overall increase in customer satisfaction and cost efficiency.
Promoted to Senior Technician due to my ambition to exceed my expectations and to better the store that achieved higher sales and reputation for the store.
Promoted from Technician to Senior Technician, in less than 12-months.
Realized motivating and mentoring the new CSR's on selling and knowledge of vehicles in ongoing effort to boost revenue while reducing costs.
Taught members how to improve in certain aspects of boot camp such as marching and also to push themselves to perform better in physical activities.
Led a small group in my construction apprenticeship to perform tasks in a small amount of time and was awarded a scholarship for my leadership and work ethic
I have led throughout my 4 years of music classes in High School. That includes Jazz Band, Marching Band and Concert Band. I have always kept up to date on all my section members always asking if they need help and what their goals and my opinion on how they can improve on their skills.
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