senior technical project manager program manager resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Accomplished Project Manager offering 10+ years of experience in the IT Industry. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results.

  • Technical project planning & strategic planning
  • Vendor relationship management
  • Risk mitigation planning
  • Documentation management
  • Training and development
  • Interpersonal communication
  • Decision making
  • Analytical and critical thinking
  • Team leadership and direction
  • Policy, process and procedure improvements
  • Program development and management
  • Partnership Development
  • Budgeting and Resource Management
  • Cost Estimates & Budgets
  • Life cycle Management
  • Vendor management
  • Proficient in Jira, MS Office Suite, MS project, Rally, Google Suite
  • Stakeholder Relations
  • Scheduling
  • Staff Management
  • Performance Appraisals
  • Systems Development Life Cycle (SDLC)
  • Scheduling releases & Managing releases
  • Fixed Price Project Management / Time and Materials Project Management.
  • Test Management and Software Quality Assurance
Work History
12/2019 to Current Senior Technical Project Manager /Program Manager Dish | Pine Brook, NJ,
  • Collaborated with business users, technical teams, Development teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing and planning sessions
  • Collaboration with multiple business partners and marketing teams to determine product roadmaps
  • Outlined work plans, creation and execution of statement of work contracts as well as change orders/change requests, determined resources, wrote time-lines and generated initial budgets as part of project scope determination
  • Developed project plans and managed project scope for all projects, using client specific/agile/scrum/waterfall methodologies to guide projects from conceptualization to implementation and maintenance
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
  • Closely collaborated with project members to identify and quickly address problems
  • Collaboration with multiple units and vendors to resolve complex backend and infrastructure challenges
  • Supported and executed simultaneous delivery of various e-commerce and mobile projects
  • Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources
  • Accomplished client goals by providing quality technical projects
  • Defined product backlog for multiple products on both delivery and contractual sides
  • Leading Daily Stand-ups, Sprint initiations, and retrospectives to improve processes and support team dynamics.
  • Ensures user-stories are ready for development, with correct acceptance criteria
  • Prioritization of defects and resolutions
  • Management of multiple products product life cycles within T-Mobile (Apple Business Chat/VVM/T-Mobile App Automation) Release Management of T-Mobiles TMO App project this includes and is not limited to planning the release of project deliverables and release life cycle
  • Communication of project-related tasks such as plans, timelines, requirements, etc
  • Between different teams
  • Coordination of release schedule and resources required depending upon third-party applications, defect backlogs, planned releases, and infrastructure updates
  • Identify risks that could potentially delay releases and manage them.
  • Plan and give weekly updates on release activities
  • Lead Go-Live activities to deploy software successfully
  • Maintain documentation related to procedures on build and release, various notifications lists, and dependencies
  • Making improvements in methodologies used for configuration management and development of software that helps to find ways to use in configuration management.)
  • Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
  • Managed 8 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
  • Maintained strict budgetary control on Fixed price And Time and Materials projects ranging from $250 thousand to $3 Million and working with project teams to track costs and control expenditures without sacrificing quality.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Investigated and corrected or escalated project problems.
  • Analyzed projects to determine resource requirements and procured necessary equipment and software.
  • Directed 8 simultaneous projects to boost business opportunities by 25%.
11/2016 to 12/2019 Senior Software Test Engineer Amazon Lab126 | Hebron, KY,
  • Attending Daily Stand-ups, and Sprint Planning meetings on behalf of QA
  • Collaboration with various client teams and Onshore/Offshore teams in order to maintain and increase sprint efficiency and prevent test blocking situations
  • Managing Test Plans, Test Cycles, Bugs and Tasks within Jira and Rally
  • Run test passes independently and within a team environment while also using exploratory testing around specific areas for additional coverage
  • High-level battery testing to ensure that applications do not exceed the expected power consumption for varying time periods across multiple releases
  • Execution of high-level OEM testing to ensure basic functionality of the application was present before devices were released to market
  • Device and SIM management for local and international team members
  • Maintaining devices for both Apple and Android, device inventory, and monitoring issues encountered with SIM cards that the team uses for test and development purposes
  • Maintaining operations and improving operations within the Lab Environment including cooling, structure, and task efficiency
  • Daily maintenance of machines and devices setup for remote access
  • Troubleshooting problems and maintaining updates on both firmware, and the operating systems in use
  • Long term test execution via use of Linux VM
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members
01/2015 to 11/2016 Quality Assurance Engineer, Team Lead MICROSOFT | City, STATE,
  • Managed multiple teams of varying sizes up to a 21+ man team through the software development/release cycle(SLDC)
  • Organize and report the teams daily, weekly, and monthly tasks
  • Coordinated with multiple teams and departments to achieve deadlines by set milestones/sprints, and to increase team and task efficiency
  • Developed project specific technical documents and tutorials to assist in training new employees, increase efficiency, and track statistics/trends, as well as trained new employees on test hardware and software
  • Reviewed test plans and procedures to ensure adequate test coverage
  • Monitor and report on personal and team bugs submitted into VSTS/JIRA.
  • Manual execution of various automated tests, automation information parsing, and reporting
  • Area ownership of the certification process at test level
  • Run test passes independently and in a team environment.
09/2011 to 12/2014 Quality Assurance Engineer MICROSOFT | City, STATE,
  • Tested pre-release versions of game products and phone applications on Xbox 360 Development and Retail Kits, iOS, Android, and Windows devices (Phones and tablets), and web testing, as well as pre-release versions of games (Ad-Hoc testing, Acceptance testing, Compliance, Compatibility, Stress, Play test, Functionality,
  • Environment, BVT, UI, Localization, Multiplayer/PvP, Regression testing, File I/O) Identified, reported, verification of bugs via database Participated in game evaluations to address problems and increase playability
  • Verified/regressed bug fixes and monitored active issues
  • Compiled lists of any defects and design issues found during testing Compiled spreadsheets for teams to record results found in the testing process Coordinated activities with team members and other departments such as test passes, play-throughs, feedback, and support Acting tools support lead (Helped people when they ran into issues with tools, debugging issues, wrote tutorials on how to use tools efficiently, updated the teams when issues were widespread
Expected in 03/2021 Certification | SAFe 5Product Owner/Product Manger Scaled Agile, Remote, GPA:
Expected in 2008 CERTIFICATION Paralegal/Legal Assistant | Stratford Career Institute, Toronto, Ontario GPA:
  • Employee/Colleague of the year (2019) - Awarded for exemplary performance under a tight schedule while maintaining a consummately professional image and demeanor
  • Employee of the Quarter (Q1 2018) - This award was received for work ethic, willingness to assist with any situation that arose, Tester of the Month (June 2015) - This award was received for work ethic, coordination with various area owners and teams, team leadership, and organizational skills.

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Resume Overview

School Attended

  • Scaled Agile
  • Stratford Career Institute

Job Titles Held:

  • Senior Technical Project Manager /Program Manager
  • Senior Software Test Engineer
  • Quality Assurance Engineer, Team Lead
  • Quality Assurance Engineer


  • Certification
  • CERTIFICATION Paralegal/Legal Assistant

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