Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Technical Program Manager possessing a proven record of success in designing and implementing procedures and resources that ensure customer successes. Accomplished results driven and focused leader, with strong organizational and technical experience spanning over 10+ years in System Integration, Project Management, Solutions Testing, Quality Assurance, ODM and JDM development models. Noted for building strong high-performance teams globally and motivating engineers in a challenging work atmosphere.

Certified SCRUM Master | Revenue Generation | Project Oversight | Attention to Detail | Agile and Kanban | Remote Management | Stakeholder Engagement |Software Engineering Processes| Cross-Team Collaboration| Project Management| Program Management | Escalate and Communicate | Technical Leadership | Application Testing| Service Level Agreement (SLA)| Quality Assurance| Systems Integration and Solutions| Technical Troubleshooting| Testing Methodologies| Test Plan Design | KPI tracking |Customer Engagement| Automation | Networking Protocols | Budgeting and Cost Control
  • Oversaw the multivendor testing (MVT) process with AT&T and acted as the voice of the customer to enable them to reduce six months from the time required to deploy a product; products launched using this program generated $6ooM/annually.
  • Managed support activities and ensured SLAs were met for an additional $25M/year in professional services revenue.
  • Assumed leadership over a struggling product line and retooled the development process to ensure a successful launch, generating $1M in annual revenue.
  • Conceptualized and managed the implementation of an IoT test house to ensure the interoperability of gateways and extenders with client devices including phones, tablets, and streaming devices to mitigate the risk of poor user experience post-launch for ISP customers.
  • Advocated for the transition from homegrown to industry-standard tools and provided design inputs for process flows for JIRA and Kanoah to help streamline and improve traceability.
  • Successfully managed product launches under JDM/ODM models in North America and Europe.
Work History
Senior Technical Program Manager, 05/2020 to Current
MastercardMyrtle Point, OR,
  • Leading 25 Onshore and Offshore engineers working on System Integration, Solutions and Test for Tier 1/2/3 Service providers in US and Europe.
  • Accomplished in managing test activities on Broadband Customer Premise Equipment (CPE) business worth $350-$500 million/year in the last 4 plus years meeting 100% of project deadlines within budget.
  • Collaboration experience working with Product, Program, Software, Hardware and Field teams in developing effective solutions from concept phase through design, development, testing and mass production to meet customer deliverables on NPI (New Product Introductions) and any subsequent Software releases.
  • Define, track, and publish KPI’s for NPI's for C-suite audience.
  • Developed efficient methods to improve test coverage, test processes via automation technologies.
  • Currently involved in early field trial activities of Next Gen 2.5G-GPON/10G–XGSPON Gateways and 4G LTE/5G NR/CBRS Fixed Wireless Broadband Gateways with US Service Providers.
  • Instrumental in getting individual test tool (VoIP, Wi-Fi, WAN Management, L2/L3 Performance) frameworks for Performance, Stability, Scale, Stress into a unified framework.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
  • Managed 5 project teams in Agile and waterfall environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
Manager, QA Engineering, 06/2015 to 04/2020
Xpo Logistics Inc.Mooresville, NC,
  • Led 15 globally distributed engineers working on System Integration, Solutions and Test for TELCO ISP’s in United States and Europe.
  • Accomplished leader in TELCO space adept at leading test activities in Broadband Customer Premise Equipment (CPE) business worth $600 million/year in revenues, within scope, time, and budget constraints.
  • Plan/track integration and test activities related to scope, using Techexcel DevTest; lead periodic reviews of test progress and development status within Scrum framework; and implement Agile methodologies as product owner to accelerate automation framework enhancement projects.
  • Perform software quality assessment reviews in partnership with core technical teams to find elevated risk feature sets.
  • Work with Software Engineering on timelines and ensure feature/regression coverage for new and existing features, and on responding to RFPs.
  • Contribute to and review PFS documents for change request implementations.
  • Updated ongoing testing procedures for software to account for changes resulting from post-release patches.
  • Continually perform risk assessments with stakeholders; develop/execute mitigation plans for high priority risks; and interact with post sales organizations on customer issues as a technical liaison.
  • Hire, mentor, and manage onsite and remote technical resources; conduct periodic performance reviews for direct reports and serve as a professional development coach.
  • Coordinated with off-site staff to verify correct use of all test procedures and confirm accurate reporting.
  • Operated under Agile and Scrum frameworks to complete releases every 2 weeks and well-organized sprints.
  • Tracked, prioritized and organized defects with JIRA, working with development team to facilitate timely corrections.
Senior QA Engineer, 06/2013 to 06/2015
AdpPortland, OR,
  • Successfully partnered with customer lab qualification sites on deployment issues and provided immediate support for mission critical issues.
  • Communicated customer concerns to Development team and partnered with PMO to introduce feature enhancements.
  • Worked collaboratively with internal systems engineering teams to provide solutions for customer issues.
  • Demonstrated hands-on expertise of IPTV multicast and video on demand technologies; and TCP/IP, DNS, and HTTP.
  • Partnered with product management and customers to lead requirement definition process; to develop/execute IGMP functional/negative test plans; and to create/institute IPTV (multicast and VoD) test plans in Microsoft Media Room environment.
  • Developed VoIP test plans for DSL WIADs based on ETSI, IETF standards, and customer RFPs; triaged critical field issues and partnered with development team to drive issues to closure (Atlassian JIRA).
  • Took ownership of regression and new feature verification in HP ALM.
  • Mentored junior QA Engineers.
  • Created automation framework for execution of VoIP regression test cases employing Spirent Abacus and Ameritech, reducing test times by 50%
Senior QA Engineer, 2008 to 2013
AdpSan Juan, TX,
  • Developed training protocols in alignment with company quality standards and ISO 9000 regulations.
  • Contributed to root cause analysis to determine core reason for failures and errors.
  • Built strong rapport with team members, management and clients to facilitate efficiency and productivity.
  • Created comprehensive test plans, test scripts, and use cases to support testing objectives.
  • Reviewed test plans and procedures for adequate coverage of system requirements.
  • Trained test technicians and operators on test hardware and software.
  • Provided technical expertise on computer networks to support IT and operational test teams.
  • Wrote high-quality test cases and scripts for use with TCL and PERL automation software.
  • Established and built strong working relationships with AT&T stakeholders and outside engineers.
  • Configured, managed and troubleshot VOIP and multi-media (video) distributed systems and platforms.
Wichita State University - Wichita, KS
Certification: Certified Scrum Master, Expected in 06/2020
The Scrum Alliance - San Francisco, CA,
Certificate: Project Management, Expected in 08/2011
George Washington University, The - Washington, DC
Bachelor of Science: ELECTRICAL/ELECTRONICS ENGINEERING, Expected in 05/2006
S.R. Engineering College - ,
  • Gathering requirements
  • Process improvement initiatives
  • Staff training
  • Client management
  • Creating procedures
  • Resource management
  • Project Planning
  • Testing and results analysis
  • Conflict mediation
  • Agile project management
  • Compliance and regulations
  • Data-Driven
  • Risk Assessment
  • Strong Leader
  • Verbal And Written Communication

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School Attended

  • Wichita State University
  • The Scrum Alliance
  • George Washington University, The
  • S.R. Engineering College

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  • Senior Technical Program Manager
  • Manager, QA Engineering
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