Senior Technical Program Manager Resume Example Mastercard

SENIOR TECHNICAL PROGRAM MANAGER

Professional Summary

Accomplished technical program manager with track record of success, including innovative design, development, and architecture experience, leading diverse teams, and delivering high quality results. Business-driven technical program manager with 15 years of experience and exceptional skills in Technical Program Management. Well-versed in analyzing program performance and implementing actionable improvements to drive growth. Composed and calm in high-pressure environments by maintaining strong focus on action and customer satisfaction.

Skills

Successfully manage critical, high profile projects simultaneously, meeting project cost and timelines; perform well under pressure.
Managed initiative to solve complex technical issues in ecommerce space and find solutions for program problems as they arise; responsible for consolidating solutions into an executive summary, detail status, and communicate to various stakeholders
With strong technical and people skills, motivate and inspire diverse teams into producing high quality products and deliverables, often accommodating tight timelines.
Accommodate diverse customer requirements with innovative solutions and strategic plans to achieve business objectives.
Led multiple complex and technically critical programs within e-commerce, across divisions and companywide initiatives in collaboration with the enterprise project management office.
Ensure smooth and efficient execution by tracking progress, resolving dependencies, evaluating risks and communicating status to upper management and project stakeholders.
Notable collaboration and relationship skills, tracking interdependencies and aligning cross-functional teams to produce quality deliverables.
APM, Optimization
Agile, Oracle
Ant, DBA
Apache, People skills
API, Predict
Budget, Producing
Business intelligence, Progress
Catalog, Project management
CD, Project Leader
Change management, Promotion
Content management, Quality
Conversion, Research
CRM, Risk management

Clients, Sales
Client, Software development
Data Management, Stories
Delivery, Strategic plans
Designing, TV
DHTML, Tomcat
E-commerce, Troubleshoot
Ecommerce, Validation
Eclipse, XML
EDI
Features
Functional
IDE
Inventory
Java
Meetings
Office
Micro Strategy
Migration
Enterprise

Work History

Senior Technical Program ManagerSep 2019 - Current
MastercardMiami , FL

Manage the cloud migration team that is responsible for migrating AT&T application from on-prem AT&T private cloud to Azure public cloud.
Manage application group (AG) comprising of 2 POD teams that work on delivery of 10 applications with a total portfolio of $5 million.
Manage 2 migration teams with 6 onsite direct reports and 14 offshore indirect reports.
Key Achievements:.
Managed, coordinated and delivered 6 applications in record time of 8 months.
Capture and manage agile work items in Azure DevOps (Epics, Features, User Stories, Tasks, Bugs) working with the Migration Team.
Co-own the deliverables of the application group with onsite and offshore coordinators and drives the team towards the goal of delivering the migration and optimization initiative within program constraints and agreed timelines.
Take responsibility for problem and risk management, change management, projects prioritization, status communications, and status meetings.
Coordinate with Onsite and Offshore PM, Architects, DBA, Terraform and DevOps resource to collate the status of POD deliverables.
Facilitate meetings with stakeholders to discuss risks and blockers within the scope of Application Group and support the pods in identifying / implementing solution.
Collaborate with AT&T application owners for information/artifacts required by the migration team.
Act as a point of contact for AT&T stakeholders to communicate status and project milestones.
Schedule milestone validation with checkpoints with AT&T stakeholders.
Own the delivery right from intake, review and sign-off from AT&T stakeholders.
Communicate customer expectations/decisions/feedback to offshore PM and offshore leads.

Technical Program ManagerJan 2019 - Sep 2019
Adobe Systems IncorporatedPortland , OR

Managed multiple teams in APM (application performance monitoring) space that is responsible for supporting dashboards that report on performance, high availability and transactional metrics and managed machine learning team responsible for delivering and deploying machine learning algorithms on DevOps platform as Micro Services utilizing CI/CD pipelines, Jenkins, GIT, Dockers, and Kubernetes on AT&T cloud.
Key Achievements:.
Managed machine learning team that delivered and operationalized 4 machine learning algorithms as Micro Services in 6 months period to detect application anomalies, outages and predict success and failed transactions of backend API services.
As Project Leader ensured high availability and scalability of Micro Services by overseeing capacity and size planning and provisioning of dev, test, and prod clusters, in addition to adherence to corporate governance standards.
Managed the APM Team (application performance monitoring) that was responsible for supporting dashboards based on Micro Strategy business intelligence tool and Machine Learning Algorithms.
Managed the engagement with client API teams to:.
Significantly improved page load speed for one of the clients.
The team's efforts to troubleshoot the alerts led to a phenomenal decrease in page load time from 700 milliseconds to an average of 200 milliseconds resulting in reducing page load time by over 70%.
Monitor and Visualize the health of services with customizable alerts for both code-level and service-level performance issues and investigated service disruptions.
Generated reports on availability, response times, latency, reliability, error rates, and throughput.
Generated alerts on latency, exceptions, code-level errors and log issues and set up alerts for anomalies and outliers that account for daily, weekly, and seasonal fluctuations and proactively prevented outages and errors by alerting on metric forecasts by detecting unanticipated outliers, anomalies, and errors.
Identify bottlenecks, errors, heavy traffic issues, slow-running queries.

Technical Project ManagerJun 2009 - Dec 2018
Ntt Data CorporationMason , OH

Delivered many ecommerce applications on Oracle Commerce Platform that provided an integrated shopping experience to AT&T Wireless, Direct TV and Internet Service customers.
Managed multiple complex and technically critical programs within e-commerce, across divisions and companywide initiatives in collaboration with the enterprise project management office.
Key Achievements:.
Worked closely with product managers and product owners in ecommerce space to synchronize the release of features through product backlogs.
Improve order conversion rate by 10% compared to same quarter previous year by integrating customer buy flow and promotion functionality.
Managed 5-member team to develop and deploy content management system on AWS.
Managed 10-member team and delivered multiple software solutions using Java, JSON, REST APIs, and XML, Apache Lucene, Apache Spark, and Oracle ATG Commerce CRM solution.
Managed 10-member production support team to oversee resolution of production support tickets, code reviews, best software development practices, ensuring quality of deliverables.

Sr Software EngineerSep 2005 - May 2009
Cox AutomotiveJacksonville , FL

As Technical Leader delivered on-time and on-budget multiple software projects, leading diverse teams, collaborating cross-functionally, engaging key stakeholders, and business end users.
Key Achievements:.
Increased sales revenue by 3% by enabling customers to find products in nearest stores as a result of designing Nike Find functionality utilizing Oracle ATG Commerce CRM solution.
As Project Leader managed ecommerce initiative that comprised of over 25 resources from cross functional teams including research, analysis, scope, estimation, budget, architecture solution and presented the solution to senior executives.
As Technical Leader designed and delivered ecommerce solution incorporating product catalog, inventory, and order and fulfillment module, EDI, Web Services, XML, Oracle ATG Commerce CRM solution.
As Technical Leader designed and delivered SOA architecture application, managed a 5-member team (internal and vendors) utilizing web services, XML, Ant for unit testing, Eclipse as IDE deployed on Tomcat, retrieving data from Product Data Management application, and presented to DHTML frontend.

Education

MBA: Marketing ManagementBajaj Business School

Bachelor of Science: Electronics and Communications EngineeringNITCity

Accomplishments

Azure Developer Course ~ Agile Product Owner Course ~ PMP Online Certification Course ~ 2-day Project Management Workshop by New Horizons ~ Machine Learning Course UW~ AT&T University Data Science Course ~ DevOps CI/CD Course ~ Micro Services Course~ Core Architect International Association of Software Architects (IASA) ~ Sun Certified Enterprise ArchitectOracle ATG Commerce by Oracle AwardsAT&T Technology Development President's Award in 2H 2017 for Grow Digital's Channel Share Project.
Nike Award in 2007 in recognition of significant contributions to Nike Find Project…Continued….

Resume Overview

School Attended

Bajaj Business School
NIT

Job Titles Held:

Senior Technical Program Manager
Technical Program Manager
Technical Project Manager
Sr Software Engineer

Degrees

MBA : Marketing Management
Bachelor of Science : Electronics and Communications Engineering

Senior Technical Program Manager Resume Example

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