Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
User training
Technology planning
Network configuration
Helpdesk administration
Helpdesk support
Analytics
Enterprise software implementation
Technical guidance
Work History
Senior Technical Consultant, 03/2017 - Current Perficient – Weehawken, NJ,
Recommended technology upgrades and complementary products to improve client security.
Collaborated with client and interdepartmental peers to transform client requirements into turnkey solutions.
Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
Analyzed client business processes to propose optimal software applications for unique requirements.
Implemented, tested and handled troubleshooting of surveillance systems comprised of security alarms, cameras and Internet connectivity.
Evaluated training procedures for employees, designing improvements and alterations based on statistical feedback and observation.
Boosted information sharing by enhancing interfaces between computer systems.
Determined design philosophies and maintained knowledge on latest trends with careful research.
Developed technical requirement documentation for new software products compatible with [Type] platform.
Communicated employee feedback and observational discoveries to senior officials, advocating for needed technical changes to testing protocols.
Designed automated testing parameters to achieve ongoing system compliance with selected performance metrics.
Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
Proctored both online and in-person technical training courses, supporting client scales ranging from individuals to groups of [Number].
Oversaw installation of software programs and hardware systems to meet requirements.
Maintained authoritative knowledge on [Area of expertise] through continued education and ongoing training.
Planned and conceived computer systems using information engineering, data modeling and structured analysis.
Created technical responses to Requests for Quotes (RFQs) for customers in [Type] industry.
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Organized and monitored technical activity for [Number] projects in [Year] and complied with objectives.
Authored best practices documentation for use in existing personnel training and new personnel onboarding processes.
Improved [Type] system by adding new features and infrastructure.
Evaluated and adopted new technologies to address changing industry needs.
Delivered in-depth [Software] training, imparting knowledge of best practices for protecting data and minimizing errors.
Drafted technology implementation strategy package for clients, customized for technological and budgetary needs.
Assessed business needs and problem areas to create focused solutions.
Resolved malfunctions with systems and programs through troubleshooting.
Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.
Investigated and addressed system issues to enhance usability and improve functionality.
Enhanced and reconstructed computer systems resulting in [Number]% increased efficiency for business end-users.
Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Monitored equipment and tools and completed projects within time limits.
Prepared and maintained project budgets and complied with schedules to avoid penalties.
Collaborated with manufacturing personnel to develop workflow strategies, integrating staff concerns and desires to provide enhanced worker morale.
Trained users in proper [Type] hardware and [Type] software use, resulting in [Number]% reduction in helpdesk calls.
Provided high-level technical expertise to projects for [Type] industry.
Implemented regular quality monitoring systems for [Type] and [Type] products.
System Administrator, 06/2012 - 02/2017 Apex Systems – Greenville, SC,
Established network specifications and analyzed workflow, access, information and security requirements.
Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
Created patches and solutions to fix bugs in existing applications.
Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Implemented corrective plans of action for network availability, utilization and latency.
Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
Installed and upgraded [Type] internal and third party software.
Migrated data from legacy system to [Software] databases using SSIS to overcome transformation constraints.
Managed onboarding and offboarding of employees.
Collaborated with software engineering personnel to introduce customized [Software] into workflows.
Worked with users to determine areas of technology in need of improved usability.
Served as subject matter expert on proposed technology purchases, helping to raise ROI through prudent acquisitions.
Completed reports detailing network and systems performance, costs and downtime issues.
Evaluated latest technology innovations and adopted cost-effective, useful solutions.
Provided second-level support for server-class systems.
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Provisioned new software and hardware for use according to internal business and security policies.
Drove continuous improvement of IT governance processes.
Introduced [Software] infrastructure and management tools to create and manage virtual server computing environment.
Determined compatibility with various software by developing modification and integration programs.
Coached and mentored employees and offered constructive feedback for performance improvement.
Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for [Number] users.
Developed programs to integrate and update software products and improve system compatibility.
Developed and deployed SSRS reports to report manager.
Conducted testing and troubleshooting for various software remotely and onsite for [Number] server sets to maintain operational readiness.
Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups.
Orchestrated integration and communication of software upgrades.
Planned and implemented complex internet and intranet applications on multiple platforms.
Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
Kept software licenses current for computers and mobile devices.
System Administrator, 08/2008 - 04/2012 Apex Systems – Hampton, VA,
Established network specifications and analyzed workflow, access, information and security requirements.
Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
Created patches and solutions to fix bugs in existing applications.
Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Implemented corrective plans of action for network availability, utilization and latency.
Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
System Administrator, 04/2007 - 07/2008 Apex Systems – Hazelwood, MO,
Established network specifications and analyzed workflow, access, information and security requirements.
Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
Collaborated with software engineering personnel to introduce customized [Software] into workflows.
Completed reports detailing network and systems performance, costs and downtime issues.
Provisioned new software and hardware for use according to internal business and security policies.
Education
Bachelor of Science: Infromation Technolgy, Expected in 05/2010 - Annamalai Unversity - Chidamparam, GPA:
Diploma ECE: Electrical, Electronics And Communications Engineering, Expected in 04/2007 - Sankara Institue Of Tech - Coimbatore, GPA:
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